Energetic, dedicated, data-driven, and hands-on professional with 5+ years of experience in guest services, specializing in event operations. Adept at managing and training diverse teams to ensure world-class service and enhance guest satisfaction. Offers a proven track record of implementing process improvements and handling guest feedback efficiently in fast-paced environments. Equipped with an MBA, exceptional problem-solving skills, and a passion for crafting unforgettable fan experiences. Fueled by a genuine love for the sports industry, determined to strategically enhance fan engagement and propel organizational triumph. Eager to embrace fresh challenges and contribute to the dynamic world of sports with an
unwavering commitment, poised to make a substantial impact while propelling the organization towards success.