Jacob Robertson
ADA
Summary
Dynamic professional with a proven track record in fast-paced customer service environments, showcasing exceptional communication and problem-solving skills. Expertise in relationship building, time management, and effective collaboration consistently leads to successful resolution of customer issues. Eager to transition into a new field, leveraging extensive customer service experience and a commitment to delivering outstanding results. Proficient in inside sales and CRM database management (HubSpot), bringing a well-rounded skill set that enhances team performance and drives customer satisfaction.
Overview
3
3
years of professional experience
Work History
Inside Sales Representative (Internship)
TFWW
05.2024 - 08.2025
- Cleaned and organized CRM database (HubSpot) to optimize company records.
- Contacted 2000+ companies to identify quality leads and potential clients.
- Learned to navigate and manage CRM systems efficiently.
- Developed lead generation strategies to support sales growth.
- Used CRM software to maintain detailed contact logs and account records.
Customer Service
Quail Ridge Golf Course
04.2022 - 08.2025
- Delivered reliable customer service to guests upon arrival.
- Responsible for regular cleaning and maintenance of golf carts.
- Helped prepare for special events, setting up, arranging, and breaking down furniture.
Construction Assistant
Bruce Heys Builders
11.2022 - 03.2023
- Assisted in site preparation and cleanup, ensuring adherence to safety protocols.
- Implemented efficient work practices that contributed to timely project completion while maintaining quality standards.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
Education
Economics
University of Michigan
Ann Arbor05-2028
Skills
- Customer Service
- Excellent Communication
- Strong focus on accuracy
- Time Management
- Teamwork and Collaboration
- Active Listening
- Proficient in HubSpot CRM navigation
Timeline
Inside Sales Representative (Internship)
TFWW
05.2024 - 08.2025
Construction Assistant
Bruce Heys Builders
11.2022 - 03.2023
Customer Service
Quail Ridge Golf Course
04.2022 - 08.2025
Economics
University of Michigan
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