Jacobo Romero Samperio
Tour Guide
Cabo San Lucas
Summary
Dynamic Adventure Tour Guide with a proven track record at Cabo Adventures, enhancing guest experiences through exceptional customer engagement and wilderness survival skills. Fostered genuine connections, maintained a spotless safety record, and contributed to high client retention rates. Excelled in teamwork, adaptability, and outdoor leadership, consistently receiving high feedback scores for memorable tours.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Adventure Tour Guide Off Road
Cabo Adventures
Cabo San Lucas
06.2023 - Current
- Delivered effective safety debriefings to guests to promote safe environment.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
- Built a loyal clientele base as a result of fostering genuine connections with guests throughout each tour experience.
- Actively participated in ongoing professional development opportunities to enhance guiding skills continually further.
- Trained new guides on company policies, procedures, safety protocols, and the nuances of leading successful adventure tours.
- Maintained a spotless safety record through vigilant risk assessment, proactive contingency planning, and clear communication with guests.
- Boosted client retention rates through exceptional customer service and memorable adventure experiences.
- Received consistently high feedback scores by delivering engaging, informative narratives throughout each tour.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Worked closely with management staff to create new and lucrative tours.
- Guided groups of up to 40 people on scheduled tours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Checked tour vehicles for cleanliness, safety and functionality.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
City Tours Tour Guide
Tropical Tours Shuttles
Cabo San Lucas
05.2022 - 06.2023
- Increased customer satisfaction through attentive listening
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Guided groups of up to 42 people on scheduled tours.
Adventure Tour Guide Camels Area
Cabo Adventures
Cabo San Lucas
06.2020 - 08.2021
- Delivered effective safety debriefings to guests to promote safe environment.
- Developed a strong knowledge of local flora, fauna, and history to enrich each tour with informative and engaging commentary.
- Trained new guides on company policies, procedures, safety protocols, and the nuances of leading successful adventure tours.
- Built a loyal clientele base as a result of fostering genuine connections with guests throughout each tour experience.
- Received consistently high feedback scores by delivering engaging, informative narratives throughout each tour.
- Guided groups of up to 60 people on scheduled tours.
Education
High School Diploma -
COBAEJ
Guadalajara, Jalisco, Mexico 07.2018 - 11.2020
Skills
Wilderness survival
Timeline
Adventure Tour Guide Off Road
Cabo Adventures
06.2023 - Current
City Tours Tour Guide
Tropical Tours Shuttles
05.2022 - 06.2023
Adventure Tour Guide Camels Area
Cabo Adventures
06.2020 - 08.2021
High School Diploma -
COBAEJ
07.2018 - 11.2020
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