Jacobo Romero Samperio
Tour Guide
Cabo San Lucas
Summary
Dynamic Adventure Tour Guide with a proven track record at Cabo Adventures, enhancing guest experiences through exceptional customer engagement and wilderness survival skills. Fostered genuine connections, maintained a spotless safety record, and contributed to high client retention rates. Excelled in teamwork, adaptability, and outdoor leadership, consistently receiving high feedback scores for memorable tours.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Adventure Tour Guide Off Road
Cabo Adventures
Cabo San Lucas
06.2023 - Current
- Delivered effective safety debriefings to guests to promote safe environment.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
- Built a loyal clientele base as a result of fostering genuine connections with guests throughout each tour experience.
- Actively participated in ongoing professional development opportunities to enhance guiding skills continually further.
- Trained new guides on company policies, procedures, safety protocols, and the nuances of leading successful adventure tours.
- Maintained a spotless safety record through vigilant risk assessment, proactive contingency planning, and clear communication with guests.
- Boosted client retention rates through exceptional customer service and memorable adventure experiences.
- Received consistently high feedback scores by delivering engaging, informative narratives throughout each tour.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Worked closely with management staff to create new and lucrative tours.
- Guided groups of up to 40 people on scheduled tours.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Checked tour vehicles for cleanliness, safety and functionality.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
City Tours Tour Guide
Tropical Tours Shuttles
Cabo San Lucas
05.2022 - 06.2023
- Increased customer satisfaction through attentive listening
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Guided groups of up to 42 people on scheduled tours.
Adventure Tour Guide Camels Area
Cabo Adventures
Cabo San Lucas
06.2020 - 08.2021
- Delivered effective safety debriefings to guests to promote safe environment.
- Developed a strong knowledge of local flora, fauna, and history to enrich each tour with informative and engaging commentary.
- Trained new guides on company policies, procedures, safety protocols, and the nuances of leading successful adventure tours.
- Built a loyal clientele base as a result of fostering genuine connections with guests throughout each tour experience.
- Received consistently high feedback scores by delivering engaging, informative narratives throughout each tour.
- Guided groups of up to 60 people on scheduled tours.
Education
High School Diploma -
COBAEJ
Guadalajara, Jalisco, Mexico 07.2018 - 11.2020
Skills
Wilderness survival
Physical fitness
Outdoor leadership
Teamwork and collaboration
Customer engagement
Travel recommendations
Time management
Multitasking
Cleaning and sanitizing
Self motivation
Adaptability
Tourism management
Timeline
Adventure Tour Guide Off Road
Cabo Adventures
06.2023 - Current
City Tours Tour Guide
Tropical Tours Shuttles
05.2022 - 06.2023
Adventure Tour Guide Camels Area
Cabo Adventures
06.2020 - 08.2021
High School Diploma -
COBAEJ
07.2018 - 11.2020