JACQUELINE OLIVA
Tijuana
Summary
Business Management Engineer specialized in Quality Management Systems, with experience in the aerospace industry and implementing processes according to international standards. Currently serving as Operations Manager in the service sector, leading process standardization and continuous improvement to ensure efficiency and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Its Maid
05.2025 - Current
- Leadership and optimization of daily operations, ensuring quality excellence and full contract compliance while exceeding customer expectations.
- Coordination of logistics, personnel, training, and inventory management to maximize operational efficiency and productivity.
- Implementation and monitoring of KPIs, corrective actions, and continuous improvement systems to achieve targeted results.
- Management of incidents, conflict resolution, and strategic representation of the company before clients and during audits.
- Ensured compliance with internal policies, safety regulations, and Quality Management System guidelines.
Quality Systems Coordinator
Co-Production International
01.2023 - 03.2025
- Implementation of the ISO 9001:2015 System from its initial stage, achieving the first successful certification.
- Design of processes, work plans, and document control, managing CAPAs and A3 tools.
- Coordination of internal and external audits, ensuring follow-up on findings and corrective actions.
- Leadership of multidisciplinary teams in continuous improvement, management review, PDCA cycle, and risk and opportunity analysis.
- Development of KPIs, quality objectives, corporate policies, and training matrix, as well as customer satisfaction surveys to optimize performance and results.
Quality Engineer
Safran Cabin
07.2021 - 10.2022
- Development and control of manufacturing processes in accordance with aerospace standards.
- Conducted root cause analysis and implemented corrective and preventive actions for non-conformities.
- Ensured compliance with customer and regulatory requirements at all stages of production.
- Implemented continuous improvement tools: A3, 8D, QRQC, LPS, and SPC.
- Monitored quality indicators (DPM, scrap, rework) and generated performance and effectiveness reports.
- Developed and implemented technical documents: FMEA, Control Plans, work instructions, and quality alerts.
- Participated in internal and external audits, supervising and coordinating inspectors.
- Implemented PPAP and managed product transitions, addressing internal and external complaints.
Quality Systems Engineer
Safran Cabin
04.2019 - 07.2021
- Participated in external audits: AS 9100, NADCAP, FAA, and AFAC.
- Coordinated and participated in internal audits.
- Coordinated and followed up on CAPAs.
- Administrator of internal QMS platforms.
- Managed technical documentation and corporate formats.
- Monitored quality objectives through key performance indicators (KPIs).
- Contributed to continuous process improvement using PDCA, Lean, Six Sigma, and Kaizen methodologies.
- Conducted quality training sessions.
Quality Control
Consolidated Precision Products - CPP
03.2013 - 04.2019
- Implemented internal audits.
- Supported external client audits: AS9100, NADCAP, and BSI.
- Coordinated and followed up on CAPAs.
- Participated in management reviews.
- Responsible for the Quarantine/MRB area.
- Managed welding, fluorescent penetrant (FPI), and X-ray certifications.
- Controlled documentation.
- Implemented induction training programs.
Education
Business Management Engineer - Operations / Administrative Management
National Technological University of Mexico
Ensenada, B.C.12-2017
Skills
- Professional Ethics and Responsibility
- Analytical Thinking and Results-Oriented
- Effective Communication and Proactivity
- Leadership and Teamwork
- Goal Orientation
- Negotiation and Conflict Resolution Skills
Certification
- ASQ CERTIFIED QUALITY ENGINEER
- AS 9100:2016 REV. D
- ISO 9001:2015
- ISO 19011:2018
- ISO 13485:2016
- DMAIC
- LEAN MANUFACTURING
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Operations Manager
Its Maid
05.2025 - Current
Quality Systems Coordinator
Co-Production International
01.2023 - 03.2025
Quality Engineer
Safran Cabin
07.2021 - 10.2022
Quality Systems Engineer
Safran Cabin
04.2019 - 07.2021
Quality Control
Consolidated Precision Products - CPP
03.2013 - 04.2019
Business Management Engineer - Operations / Administrative Management
National Technological University of Mexico