Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacqui Tangaroa

Havelock North

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Key Support Worker Team Leader

Enliven Older People Service
07.2013 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Lead a team delivering best in class end to end service
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Key Support Worker

Enliven Older People Service
07.2006 - 07.2013
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Monitored clients' progress to adjust treatment plans accordingly.

Education

Registered Assessor - Health & Wellbeing - Health & Wellbeing

Careerforce Te Toi Pukenga

NZQA Level 4 Health & Wellbeing Apprenticeship - Health & Wellbeing

Careerforce Te Toi Pukenga
Hawkes Bay
09.2019

Skills

  • Staff Management
  • Verbal and Written Communication
  • Team Leadership
  • Lead Generation
  • Project Management
  • Customer Relationship Management
  • Coaching and Mentoring
  • Job Assignments
  • Managing Career Progression
  • Employee Training
  • Productivity Performance
  • Strategic Planning
  • Issue and Conflict Resolution
  • Timelines and Milestones
  • Managing Multiple Tasks

References

Will provide on request

Timeline

Key Support Worker Team Leader

Enliven Older People Service
07.2013 - Current

Key Support Worker

Enliven Older People Service
07.2006 - 07.2013

Registered Assessor - Health & Wellbeing - Health & Wellbeing

Careerforce Te Toi Pukenga

NZQA Level 4 Health & Wellbeing Apprenticeship - Health & Wellbeing

Careerforce Te Toi Pukenga
Jacqui Tangaroa