Jael Jimenez
Operations And Quality Manager
Ixtapa
Summary
Responsible Property Administrator committed to ensuring safe and comfortable environment for residents by address concerns, spearheading repairs and implementing updates to enhance properties.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Quality Manager
Pacifica Resort Ixtapa
01.2024 - Current
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Managed and archived quality documentation and participated in internal and external quality audits.
Property Administrator
Several Property Owners
07.2019 - Current
- Communicated effectively with owners, residents, and on-site associates.
- Verified income, assets, and expenses, and completed file tracking sheet for each property owner.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
- Collected and maintained careful records of rental payments and payment dates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Operations Manager
Pacifica Grand
05.2021 - 12.2023
- Oversaw day-to-day operations of twenty two-room hotel and 3 restaurantes with staff of 55 employees.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Reviewed housekeeping supply charts and inventories.
- Trained new employees on standards and hotel procedures.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
Condominium Manager
Capilla De Piedra
07.2018 - 05.2021
- Managed property financial records by collecting maintenance fee from 287 property owners and reconciling monthly accounts payable and receivable.
- Maintained operational facilities attractive by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored residents behavior and implemented corrective action to maintain residents order.
- Communicated effectively with owners and residents.
- Coordinated appointments to show marketed properties.
Education
No Degree - Real Estate
IDESAA Escuela De Negocios
Monterrey, Nuevo León. 05.2019 - 05.2019
Bachelor of International Business - Business Administration And Management
Incarnate Word University
Ciudad De México, México. 07.2008 - 07.2012
Skills
Report Preparation
Resident Support
Administrative Tasks
Maintenance Scheduling
Problem-Solving Abilities
Timeline
Quality Manager
Pacifica Resort Ixtapa
01.2024 - Current
Operations Manager
Pacifica Grand
05.2021 - 12.2023
Property Administrator
Several Property Owners
07.2019 - Current
No Degree - Real Estate
IDESAA Escuela De Negocios
05.2019 - 05.2019
Condominium Manager
Capilla De Piedra
07.2018 - 05.2021
Bachelor of International Business - Business Administration And Management
Incarnate Word University
07.2008 - 07.2012
Similar Profiles
Emily RebmannEmily Rebmann
Operations Coordinator at Lakehouse Resort (a Pacifica Enterprises Management Group property)Operations Coordinator at Lakehouse Resort (a Pacifica Enterprises Management Group property)
Gabriela RodriguezGabriela Rodriguez
Restaurant Hostess And Waitress at Ixtapa Mexican GrillRestaurant Hostess And Waitress at Ixtapa Mexican Grill
Luis Roberto Vargas ArcigaLuis Roberto Vargas Arciga
Licenciado En Gastronomia ( En Tramite ) at Club Med IxtapaLicenciado En Gastronomia ( En Tramite ) at Club Med Ixtapa