Jahir Mora
San Juan, Texas,TX
Summary
Proven leader at Walgreen's Pharmacy, adept in customer service management and conflict resolution, enhanced operational efficiency and team performance. Spearheaded staff training, optimized safety procedures, and boosted customer satisfaction through innovative solutions. Skilled in cash handling and inventory management, demonstrating a commitment to excellence and a positive team environment.
Overview
3
3
years of professional experience
Work History
Shift Leader
Walgreen's Pharmacy
04.2021 - 11.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
Cashier
Walgreen's Pharmacy
10.2020 - 11.2023
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to increase revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register to record transactions accurately and efficiently.
Education
No Degree - Psychology
South Texas College
3201 Pecan Blvd, McAllen, TexasHigh School Diploma -
PSJA Memorial High School
800 S Alamo Rd, Alamo Texas05.2015
Skills
- Customer Service Management
- Production Reporting
- Operations Support
- Production Scheduling
- Cash Handling
- Conflict Resolution
- Safety processes and procedures
- Inventory Counts
- Client Service
- Flexible Schedule
- Team Collaboration and Leadership
- Training Assistance
- Staff Supervision
- Positive Attitude
- Daily workflows
- Problem-Solving
- Policy and Procedure Enforcement
- Team Leadership
- Team Supervision
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Shift Leader
Walgreen's Pharmacy
04.2021 - 11.2023
Cashier
Walgreen's Pharmacy
10.2020 - 11.2023
No Degree - Psychology
South Texas College
High School Diploma -
PSJA Memorial High School
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