Microsoft 365
Jail Jesus Espinosa Gomez
Customer Service Specialist
CHICOLOAPAN DE JUAREZ,Estado de México
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Competent Accounts Receivable Specialist bringing 3 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Collections Specialist
Goodleap
CDMX
02.2023 - 09.2023
- Assisting customers with reservations, cancellations, points redemptions, renovations.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used probing techniques to determine debtors' reasons for delinquency.
Travel Agent
RCI
CDMX
11.2022 - 02.2023
- Travel and lifestyle concierge
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Making reservations, cancellations, vacation plans, itineraries.
Travel and Lifestyle Concierge Agent
AMEX
CDMX
07.2022 - 11.2022
- Making inbound and outbound calls to provide an outstanding customer service.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Collections Agent
Concord Servicing
CDMX
10.2020 - 07.2022
- My functions were assist customers with their accounts and helping them with issues regarding with: activations, retention, modifications, promotions, crossed sells.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Processed payments and applied to customer balances.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
Reservations Agent
Marriott
CDMX
06.2018 - 07.2019
- My first position was on sales, after that I was promoted to customer care department and in the last six months I was requested for the Resorts and Services desk manager
- My performance allowed me to be considered for another desks with more responsibilities and special skills
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- The main function was assist the customers about issues with their accounts (reservations, case status, billing issues, benefits, cancellations, etc.) positions
- Sales and sevices, loyalty care, tech support, resorts and services
Education
Information Technologies And Comunications (ITC) - Computer And Information Sciences
TESOEM
Estado De México 02.2016 - 07.2018
Communications -
Courses
Skills
Call center experience
undefinedSoftware
Multitasking
Timeline
Collections Specialist
Goodleap
02.2023 - 09.2023
Travel Agent
RCI
11.2022 - 02.2023
Travel and Lifestyle Concierge Agent
AMEX
07.2022 - 11.2022
Collections Agent
Concord Servicing
10.2020 - 07.2022
Reservations Agent
Marriott
06.2018 - 07.2019
Information Technologies And Comunications (ITC) - Computer And Information Sciences
TESOEM
02.2016 - 07.2018
Communications -
Courses
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