Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaime Cuenca

Tlajomulco De Zuniga

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Director

Max Croquetas
01.2020 - 07.2024
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Director of Operations

IST Innovación De Soluciones En Tecnología
01.2013 - 09.2019
  • Monitored budget and utilized operational resources.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Defined, implemented, and revised operational policies and guidelines.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Monitored and coordinated workflows to optimize resources.

Director

Comercial Jiménez
02.2004 - 03.2014
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.

Director of Operations

Operadora Macrobus
06.2010 - 11.2013
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored budget and utilized operational resources.
  • Defined, implemented, and revised operational policies and guidelines.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Oversaw day-to-day production activities in accordance with business objectives.

Education

BBA - Administración

ITESO
Guadalajara, Jalisco, Mexico
11.1998

Skills

  • Staff Management
  • Operations Management
  • Contract Negotiation
  • Project Management
  • Business Planning
  • Business Development
  • Budget Control
  • Business Administration
  • Talent Acquisition
  • Hiring and Retention
  • Financial Management

Timeline

Director

Max Croquetas
01.2020 - 07.2024

Director of Operations

IST Innovación De Soluciones En Tecnología
01.2013 - 09.2019

Director of Operations

Operadora Macrobus
06.2010 - 11.2013

Director

Comercial Jiménez
02.2004 - 03.2014

BBA - Administración

ITESO

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Jaime Cuenca