Jaime Ramirez Gonzalez

• Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
• Developed business strategies by conducting comprehensive research and competitor analysis.
• Streamlined recruitment processes for faster and more efficient hiring of top talent.
• Performed as consultant for startup business in areas of human resources, labor law, organizational design, talent management and development.
• Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
• Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
• Developed targeted compensation strategies to attract and retain top performers across all departments.

Main Responsibilities:

• Supervised operations staff and kept employees compliant with company policies and procedures for the 14 units.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Major Achievements:

• Developed the KPIs and SLAs for the operation allowing leadership to manage performance of the operation.
• Reduced unnecessary expenditure by 20%.
• Expanded Customer base by 5%.

DE&I, CSR and Engagement Coordinator.

Main Responsibilities:

• Improved employee engagement scores by leading initiatives focused on communication, recognition, and professional development opportunities.
• Enhanced employee retention through development and implementation of comprehensive onboarding program, resulting in reduced turnover rates.
• Ensured compliance with employment laws and regulations through thorough audits of policies, procedures, and documentation practices.

Major Achievements:

• Achieved 3 consecutive years the ESR (Empresa Socialmente Responsable) by leading successful, country-wide engagement activities and projects.
• Reduced attrition ratio by 10% in a year by leading engagement and change management activities.

Background Check & Onboarding Coordinator

Main Responsibilities:

• Directed hiring and onboarding programs for new employees.
• Participated at strategic and operational level to develop a comprehensive Risk Management policy and procedures in México.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Delivered cost savings through effective vendor management and negotiations and optimization of onboarding process.

Major Achievements:

• Ensured 95% of timely delivery of BGCs to secure agreed joining date of candidates by implementing a vendor coordination strategy.
• Harmonized Background Checks at a national level to meet regulations.
• Reduced onboarding time from 10 to 3 business days for Critical candidates by defining triage system to allocate BGC vendor.
• Designed and Implemented an Anti-Doping Check system "to go", giving the company the ability to deliver testing during recruitment events or an location.

Talent Acquisition Specialist - Campus and Niche Skills

Main responsibilities:

• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Supported the design and implementation of the region-wide campus recruitment strategy, university and academic partners relationship programs and campus branding & recruitment events.

Major Achievements:

• Recruited over 100 internships positions per month in the country.
• Positioned Mexico as the 2nd largest trainee employer branch for the company worldwide.
• Reached over 5000 students in Campus Recruitments, Academic Events and Other Branding related activities per year in Mexico.

Main Responsiilities:

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Major Achievements:

• 95% of customer accounts retained.
• Achieved and average of 96% resolution rate.
• Averaged 93% on the customer satisfaction score.