Property Ware
Jaime Trujillo
Resident Specialist
Summary
Driven Resident Support Specialist with a proven track record at Blue Fox Properties, LLC, showcasing expertise in Property Management Software and exceptional emotional intelligence. Excelled in reducing resident stress levels and enhancing customer service, while adeptly handling rental verifications and marketing properties.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Resident Support Specialist
Blue Fox Properties,LLC
05.2023 - Current
- Assisted residents in achieving personal goals by offering guidance, encouragement, and resources tailored to their specific needs trough phone calls, emails, and instant messages through Property Ware e.g. Adding/removing tenants, adding/removing pets, answer billing questions, portal troubleshooting.
- Trained new Resident Support Specialist members on company policies, best practices, documentation procedures, and client-specific protocols.
- Processing Rental Verifications.
- Contributed to a positive workplace culture by supporting colleagues, sharing insights and learning experiences, and actively participating in staff meetings and training sessions.
- Reduced resident stress levels through active listening, empathetic communication, and timely intervention in crisis situations.
- Processing HOAs, 48-hrs, 10-day and Non-Renewal notices in a timely manner (Using SouthData and Property Ware software's).
- 48-hrs and 10-day notices follow-ups.
- Marketing properties through Property Ware, FreeRentals, Zillow,Showmojo, MLS.
- Activating codeboxes using Showmojo to schedule showings.
Customer Service Representative
Qualfon
11.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
Education
BBA - International Relations, Mexico
Tecnológico De Monterrey
Chihuahua City, Chihuahua, Mexico 05.2001 -
Skills
- Property Management Software Proficiency
- Time management
- Adaptability and flexibility
- Emotional Intelligence
- Attention to detail
- Customer Service Excellence
- Knowledge of current AZ laws
Software
Showmojo
Findigs
SouthData
Zillow
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
Understanding the Tenant and Landlord Act AZ Training - [Timeframe]
Timeline
Training - [Timeframe]Are you a Property Manager?
03-2024
Understanding the Tenant and Landlord Act AZ Training - [Timeframe]
02-2024
PM & NAR code of ethics Training - [Timeframe]
02-2024
Training - [Timeframe]Assisting Animals & Fair Housing in AZ
12-2023
Property Management 101 Training - [Timeframe]
10-2023
Resident Support Specialist
Blue Fox Properties,LLC
05.2023 - Current
Customer Service Representative
Qualfon
11.2021 - 05.2023
BBA - International Relations, Mexico
Tecnológico De Monterrey
05.2001 -
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