Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaime Vazquez

Nuevo Laredo

Summary

Dynamic Agent Services Representative with proven expertise at Conduent in enhancing client satisfaction and resolving service issues. Skilled in negotiation and complaint handling, I consistently achieved monthly goals while fostering strong relationships. My proactive approach and adaptability drove team productivity and improved customer experiences across various channels.

Experienced with client support and service. Uses effective communication to resolve inquiries and manage client interactions. Track record of problem-solving and ensuring client satisfaction.

Professional with solid experience in client services, adept at providing comprehensive support to agents. Skilled in communication, problem-solving, and process optimization. Strong focus on team collaboration and adaptability, ensuring reliable performance and seamless adjustments to changing needs. Known for building rapport, managing client inquiries efficiently, and delivering impactful results.

Professional in client services, prepared to excel in this role. Extensive experience in managing client relations and providing top-notch support. Known for effective teamwork and adaptability in dynamic environments. Skilled in communication and problem-solving with results-driven mindset.

Diligent Desired Position with strong background in supporting clients and resolving inquiries efficiently. Proven ability to manage client interactions and deliver high-quality service. Demonstrated expertise in communication and problem-solving.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Agent Services Representative

Conduent
04.2021 - 04.2024
  • Assisted clients with account management, effectively reducing service-related issues.
  • Participated actively in regular team meetings aimed at driving continuous improvement initiatives across various aspects of agent services operations.
  • Balanced competing priorities effectively while consistently delivering high-quality support to both agents and customers alike.
  • Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
  • Enrolled and sold products and services via inbound phone calls, email and chat.
  • Achieved established monthly goals.

Agent

Global Telesourcing
04.2017 - 04.2020
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Boosted team productivity by implementing collaborative communication platform.
  • Leveraged CRM software to track client interactions and identify sales opportunities.

Education

Thomas Jefferson High School
Dallas Texas
07.2010

Skills

  • Strong negotiation skills
  • Call center experience
  • Data entry proficiency
  • Complaint handling
  • Client needs assessment
  • Up-selling strategies
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving
  • Decision-making
  • Problem resolution
  • Relationship building
  • Customer relations
  • Product knowledge
  • Technical troubleshooting
  • Client relations
  • Conflict resolution
  • Documentation
  • Appointment scheduling
  • Team development
  • Data collection
  • Quality control
  • Follow-up skills

Languages

English
Bilingual or Proficient (C2)

Timeline

Agent Services Representative

Conduent
04.2021 - 04.2024

Agent

Global Telesourcing
04.2017 - 04.2020

Thomas Jefferson High School
Jaime Vazquez