Jaime Eduardo Iruegas Armendariz
Engineering Employee
Nuevo León,Santa Catarina
Summary
At EQUIMSA, the company where I worked, I worked as a Service Engineer. In this role, I carried out different activities, including supervising, coordinating, creating, planning and directing different projects with different work teams.
At Hershey's and Químicos y Esencias I had the opportunity to work in different areas such as: Production, Quality control, sales and customer service. In each of these areas, I performed different functions, among which the supervision and guidance of staff, problem solving, customer service, the use of quality systems, teaching courses, etc. stand out. Thanks to these activities I have acquired a large amount of knowledge, which I can pass on to others.
I am very passionate in what I do and very interested in learning new things. While I carry out my work functions I like to get to know my colleagues more and this makes the day more pleasant
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Service Engineer
EQUIMSA
Santa Catarina Nuevo León
07.2021 - 05.2023
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Escalated and re-produced problem to internal development sources to reach solution.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Tested customer samples, designed testing concept and presented solutions to personnel.
- Installed, configured and tested equipment on specialized platforms.
- Tested and checked performance of software programs.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Drafted failure analysis reports in Software and prepared quotations for repair.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Adjusted machine settings to maximize performance and equipment longevity.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Assisted team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
- Investigated and corrected mechanical problems with machinery.
- Diagnosed and resolved machine operation variations and equipment problems.
- Analyzed and evaluated performance and optimized efficiency.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Organized and directed maintenance shutdowns and startups.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Trained and supervised staff of 10 persons on equipment maintenance and safety procedures.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
Technical Service Coordinator
EQUIMSA
Santa Catarina Nuevo León
11.2017 - 07.2021
- Managed maintenance procedures to keep networked devices performing optimally.
- Set schedules for preventive maintenance and on-site repairs.
- Oversaw work of technical team and tracked progress against assignment objectives.
- Handled escalated calls for technical support to back up team members.
- Established troubleshooting strategies to help team members deal swiftly with common problems.
- Arranged installations with associated resource management and schedule coordination.
- Monitored production operations for quality and compliance with standards.
- Organized procedures for supporting software for users.
- Assessed expected technical challenges and developed proactive solutions.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
- Collaborated with leadership staff to determine appropriate budgets.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Conducted and reported on microbiological and chemical analysis and environmental samples.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Provided technical guidance and training to laboratory staff.
- Investigated and resolved issues related to laboratory processes and procedures.
- Conducted research experiments to test and validate new technologies.
- Prepared and examined specimens using variety of instruments.
- Prepared and validated buffers and in-house reagents, calibrators, and controls in advance of laboratory testing and analysis orders.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Conferred with scientists, engineers and regulators to plan or review projects or offer technical assistance.
- Evaluated team member work for quality, ethics and compliance with project specifications.
- Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
- Conveyed technical information in easily understood terms for non-technical individuals.
- Planned or directed research, development or production activities.
Technical Service Analyst
EQUIMSA
Santa Catarina Nuevo León
11.2012 - 11.2017
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
- Assisted in ordering laboratory supplies and necessities to maintain appropriate level of inventory.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Oversaw items in inventory and reordered before supplies diminished.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Collaborated with other departments to establish cohesive laboratory operations.
- Researched new methods and techniques to improve laboratory procedures.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Monitored testing procedures to meet criteria and maintain quality control.
Sales Engineer
Químicos y Esencias
Monterrey Nuevo León
05.2010 - 11.2012
- Prepared cost estimates and bid documents by studying customer and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Analyzed market trends, competitor performance and product strengths.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Suggested ideas for product evolution and new product variants.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
- Designed and delivered product training for clients.
- Identified and supported resale opportunities to achieve sales plans.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
Technical Advisor
DuPont
García Nuevo León
04.2008 - 05.2009
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Applied primers, sealers and other materials prior to painting.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected completed repairs for accuracy, quality and safety.
- Applied sealants, caulks and rust preventatives to protect body and paint.
- Guidance on safety and health standards in construction.
Knowledge of basic color techniques. - Preparation of types of surfaces to be painted.
- Guide in preparation of painting line according to type and quantity of pieces to be painted.
- Advise and educate staff on the correct use of personal protective equipment.
- The above described was done with the intention of continuously improving production technology.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 20%
Education
Master of Science -
Administrative Engineering Master´s
Instituto De Estudios Universitarios, IEU 10.2018 - 04.2020
Bachelor of Science - Chemical Engineering
Universidad Del Vale De México, UVM
Monterrey Nuevo León 01.2006 - 09.2009
Associate of Applied Science - Electromechanical Technician
CECYTEC
Coahuila 08.2003 - 07.2005
Skills
Operational Support
Cleaning and sanitizing
Technical troubleshooting
5S organization
Staff Training
Fluid analysis
Lab result interpretation
MS Office
Teamwork and Collaboration
Laboratory maintenance
Laboratory techniques
Laboratory experiments
Coordination of laboratory phases
Laboratory support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Service Engineer
EQUIMSA
07.2021 - 05.2023
Master of Science -
Administrative Engineering Master´s
10.2018 - 04.2020
Technical Service Coordinator
EQUIMSA
11.2017 - 07.2021
Technical Service Analyst
EQUIMSA
11.2012 - 11.2017
Sales Engineer
Químicos y Esencias
05.2010 - 11.2012
Technical Advisor
DuPont
04.2008 - 05.2009
Bachelor of Science - Chemical Engineering
Universidad Del Vale De México, UVM
01.2006 - 09.2009
Associate of Applied Science - Electromechanical Technician
CECYTEC
08.2003 - 07.2005