Jaime Eduardo Iruegas Armendariz
Engineering Employee
Nuevo León,Santa Catarina
Summary
At EQUIMSA, the company where I worked, I worked as a Service Engineer. In this role, I carried out different activities, including supervising, coordinating, creating, planning and directing different projects with different work teams.
At Hershey's and Químicos y Esencias I had the opportunity to work in different areas such as: Production, Quality control, sales and customer service. In each of these areas, I performed different functions, among which the supervision and guidance of staff, problem solving, customer service, the use of quality systems, teaching courses, etc. stand out. Thanks to these activities I have acquired a large amount of knowledge, which I can pass on to others.
I am very passionate in what I do and very interested in learning new things. While I carry out my work functions I like to get to know my colleagues more and this makes the day more pleasant
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Service Engineer
EQUIMSA
Santa Catarina Nuevo León
07.2021 - 05.2023
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Escalated and re-produced problem to internal development sources to reach solution.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Tested customer samples, designed testing concept and presented solutions to personnel.
- Installed, configured and tested equipment on specialized platforms.
- Tested and checked performance of software programs.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Drafted failure analysis reports in Software and prepared quotations for repair.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Adjusted machine settings to maximize performance and equipment longevity.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Assisted team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
- Investigated and corrected mechanical problems with machinery.
- Diagnosed and resolved machine operation variations and equipment problems.
- Analyzed and evaluated performance and optimized efficiency.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Organized and directed maintenance shutdowns and startups.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Trained and supervised staff of 10 persons on equipment maintenance and safety procedures.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
Technical Service Coordinator
EQUIMSA
Santa Catarina Nuevo León
11.2017 - 07.2021
- Managed maintenance procedures to keep networked devices performing optimally.
- Set schedules for preventive maintenance and on-site repairs.
- Oversaw work of technical team and tracked progress against assignment objectives.
- Handled escalated calls for technical support to back up team members.
- Established troubleshooting strategies to help team members deal swiftly with common problems.
- Arranged installations with associated resource management and schedule coordination.
- Monitored production operations for quality and compliance with standards.
- Organized procedures for supporting software for users.
- Assessed expected technical challenges and developed proactive solutions.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
- Collaborated with leadership staff to determine appropriate budgets.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Conducted and reported on microbiological and chemical analysis and environmental samples.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Provided technical guidance and training to laboratory staff.
- Investigated and resolved issues related to laboratory processes and procedures.
- Conducted research experiments to test and validate new technologies.
- Prepared and examined specimens using variety of instruments.
- Prepared and validated buffers and in-house reagents, calibrators, and controls in advance of laboratory testing and analysis orders.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Conferred with scientists, engineers and regulators to plan or review projects or offer technical assistance.
- Evaluated team member work for quality, ethics and compliance with project specifications.
- Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
- Conveyed technical information in easily understood terms for non-technical individuals.
- Planned or directed research, development or production activities.
Technical Service Analyst
EQUIMSA
Santa Catarina Nuevo León
11.2012 - 11.2017
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
- Assisted in ordering laboratory supplies and necessities to maintain appropriate level of inventory.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Oversaw items in inventory and reordered before supplies diminished.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Collaborated with other departments to establish cohesive laboratory operations.
- Researched new methods and techniques to improve laboratory procedures.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Monitored testing procedures to meet criteria and maintain quality control.
Sales Engineer
Químicos y Esencias
Monterrey Nuevo León
05.2010 - 11.2012
- Prepared cost estimates and bid documents by studying customer and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Analyzed market trends, competitor performance and product strengths.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Suggested ideas for product evolution and new product variants.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
- Designed and delivered product training for clients.
- Identified and supported resale opportunities to achieve sales plans.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
Technical Advisor
DuPont
García Nuevo León
04.2008 - 05.2009
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Applied primers, sealers and other materials prior to painting.
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected completed repairs for accuracy, quality and safety.
- Applied sealants, caulks and rust preventatives to protect body and paint.
- Guidance on safety and health standards in construction.
Knowledge of basic color techniques. - Preparation of types of surfaces to be painted.
- Guide in preparation of painting line according to type and quantity of pieces to be painted.
- Advise and educate staff on the correct use of personal protective equipment.
- The above described was done with the intention of continuously improving production technology.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 20%
Education
Master of Science -
Administrative Engineering Master´s
Instituto De Estudios Universitarios, IEU 10.2018 - 04.2020
Bachelor of Science - Chemical Engineering
Universidad Del Vale De México, UVM
Monterrey Nuevo León 01.2006 - 09.2009
Associate of Applied Science - Electromechanical Technician
CECYTEC
Coahuila 08.2003 - 07.2005
Skills
Operational Support
undefinedWork Availability
monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Service Engineer
EQUIMSA
07.2021 - 05.2023
Master of Science -
Administrative Engineering Master´s
10.2018 - 04.2020
Technical Service Coordinator
EQUIMSA
11.2017 - 07.2021
Technical Service Analyst
EQUIMSA
11.2012 - 11.2017
Sales Engineer
Químicos y Esencias
05.2010 - 11.2012
Technical Advisor
DuPont
04.2008 - 05.2009
Bachelor of Science - Chemical Engineering
Universidad Del Vale De México, UVM
01.2006 - 09.2009
Associate of Applied Science - Electromechanical Technician
CECYTEC
08.2003 - 07.2005
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