Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaime Francisco Cruz Huizar

Ciudad Juárez, Chihuahua

Summary

Experience with guiding people perform their best at their work. Bringing leadership to a point where I inspire others to continue growing both personally and professionally. My vision is to perform with expectations and continue learning to grow in the business.

With more than fourteenth years in customer service, finance and accounting procedures, meeting with clients to improve operations metrics and standardize process for the benefit of both parties.

Analytic, pro active and leadership skills are my best areas in working with employees and clients. Well organize for multi tasking performance.

Present metrics and results with Microsoft Office tools, Excel reports with pivot charts and summaries. Power Point presentations with graphs and various visual demonstration for audience understanding. Outlook expert with quick analyze of email request, respond within timely manners and categorize urgent emails or chains.


Overview

18
18
years of professional experience

Work History

Call Center and F&A Assistant Manager

Datamark De Mexico
07.2009 - 03.2024
  • Meet call center SLA expectations: Service Level, AHT, Call Quality, Adherence and Attrition.
  • Compliance with product policies and disclosures.
  • Keep company GM % in quarterly forecast.
  • Meet with F&A product revenue income to client in the duty tax and ancillary billing.
  • No open item in collecting revenue above 30 days.
  • Weekly and bi-weekly presentations with clients demonstrating metrics.
  • Analyze and present improvements to product.
  • Reduce costs to client as per operation requirements.

Sales Department

MK Jeans
08.2006 - 05.2013
  • Meet weekly sales percentage revenue to business owner.
  • Storage incoming merchandise and tag all updated price tagging.

Data Entry Analyst

Genpact
04.2008 - 07.2009
  • Collaborate with client FedEx Express operation of custom clearance documentation.


Education

GED -

Bowie High School
El Paso, Texas USA
05.2002

Skills

  • Bilingual: Spanish 100% English 90%
  • Computer skills: Typing and quick navigation
  • Communication skills: Verbal and written
  • Office skills: Outlook, Excel, Power Point and Word
  • Multitasking skills: Able to prioritize work load
  • Problem resolution: Expertise in analyzing root causes and implement short/long term resolutions
  • Work team: Identify individual characters and gather knowledge to work together
  • Decision making: Analyze different scenarios and decide best implementations for best results

Timeline

Call Center and F&A Assistant Manager

Datamark De Mexico
07.2009 - 03.2024

Data Entry Analyst

Genpact
04.2008 - 07.2009

Sales Department

MK Jeans
08.2006 - 05.2013

GED -

Bowie High School
Jaime Francisco Cruz Huizar