Jair Virgilio Villarreal Espinosa
SALES COACH
Monterrey
Summary
Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales Coach
Afni
10.2024 - Current
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.
- Increased sales performance by implementing tailored coaching strategies for individual team members.
Supervisor
Biligual, Hispanic Teleservices de Guadalajra SA de CV
06.2020 - Current
- Monitored and recorded patient progress, reporting any changes to the physician or supervisor for further evaluation
- Demonstrated a strong work ethic, resulting in being promoted to shift supervisor after 12 months
Customer Service Trainer
Hispanic Teleservices De Guadalajara SA De CV
08.2023 - 10.2024
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Collaborated with management to assess staff development needs and created customized training materials accordingly.
- Maintained detailed records on individual trainee progress, enabling accurate assessment of overall program success rates over time.
- Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
- I was able to travel to Medellin Colombia around 39 days and initiated the campaign were I established the structure of the training. I trained 22 people including supervisor and trainers.
Maintenance scheduler
Palmex Alimentos SA de CV
10.2018 - 09.2019
- Developed and implemented a preventive maintenance program to extend the life of machines and reduce maintenance costs
- Developed and implemented a maintenance schedule to ensure regular servicing and maintenance of SAP systems
Production Intern
Palmex Alimentos SA de CV
11.2017 - 09.2018
- Created a system for tracking production data that improved visibility into production KPIs
- Diagnosed and resolved machine malfunctions, minimizing production downtime and maintaining production goals
Education
Mechanical Engineer Administrator -
Universidad Del Norte
Monterrey, Nuevo León, Mexico 09.2016 - 12.2018
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Harmon Hall
11.2012 - 07.2015
Skills
- Ability to Work Under Pressure
- Leadership
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Coaching techniques
Timeline
Sales Coach
Afni
10.2024 - Current
Customer Service Trainer
Hispanic Teleservices De Guadalajara SA De CV
08.2023 - 10.2024
Supervisor
Biligual, Hispanic Teleservices de Guadalajra SA de CV
06.2020 - Current
Maintenance scheduler
Palmex Alimentos SA de CV
10.2018 - 09.2019
Production Intern
Palmex Alimentos SA de CV
11.2017 - 09.2018
Mechanical Engineer Administrator -
Universidad Del Norte
09.2016 - 12.2018
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Harmon Hall
11.2012 - 07.2015
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