Jair Andres Cardenas Ocampo
Agent Customer Experience
Nezahualcoyotl
Summary
Dynamic professional with extensive experience in bilingual customer service and cross-selling, specializing in aligning services with business needs to effectively address customer challenges. Proven ability to identify opportunities and cultivate enduring client relationships, fostering loyalty and satisfaction. Exceptional communication and negotiation skills drive a strong focus on achieving objectives while maintaining optimal performance standards. Committed to delivering solutions that enhance customer experiences and contribute to organizational success.
Overview
6
6
years of professional experience
2
2
Languages
Work History
CSR II-DS BPO
SOLERA AUTOCLAIMS SERVICES
2024.04 - 2025.04
- I efficiently managed vehicle maintenance appointment scheduling for car dealership customers, optimizing the service schedule through incoming calls.
- I made outbound calls for the purpose of conducting satisfaction surveys and cross-selling additional maintenance services for their vehicles, setting up their next service appointment.
Analyst Bilingual Specialist
TTEC México
2021.06 - 2023.05
- I resolved complex cases via email, maintaining a high level of accuracy and attention to detail in relation to the accounts and credits of customers of a virtual sports casino.
- I verified and validated the creation of new accounts by registering new accounts according to parameters, ensuring compliance with internal policies and external regulations operating in the USA.
Bilingual Agent
Western Union, People XR
2019.03 - 2020.09
- I provided bilingual customer service and experience using accurate and clear communication to resolve complex cases related to international remittance requests, with the goal of resolving customer requests instantly in accordance with US laws and policies. I also worked offline resolving cases in the same area, prioritizing the resolution of urgent cases.
Education
English Language Certification -
Quick Learning / Benjamin Franklin
Benito Juarez, CDMX2019-07
Bachillerato Tecnologico - Paqueteria de Computo y Sistemas
Centro de Estudios Profesional y de Servicios
CDMX2009-08
Skills
- Computer systems management
- Call management
- Efficient data acquisition
- Strong verbal negotiation abilities
Timeline
CSR II-DS BPO
SOLERA AUTOCLAIMS SERVICES
2024.04 - 2025.04
Analyst Bilingual Specialist
TTEC México
2021.06 - 2023.05
Bilingual Agent
Western Union, People XR
2019.03 - 2020.09
Bachillerato Tecnologico - Paqueteria de Computo y Sistemas
Centro de Estudios Profesional y de Servicios
English Language Certification -
Quick Learning / Benjamin Franklin
Aptitudes
- Focused on problem solving and good results
- Teamwork and Adaptability Effective communication
- Customer Orientation
- Active Listening
- Ease of learning and Proactive