Hi, I’m
Jair Itzae Jofre Gonzalez
Mexico
Summary
Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
12
years of professional experience
1
Certification
Work History
CopasaReynosa, Tamaulipas, Mexico
General Laborer
05.2025 - Current
Job overview
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Coordinated with supervisors to prioritize tasks based on project deadlines and requirements.
- Implemented best practices for material handling, reducing waste and improving efficiency.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Installed drywall, siding and other structural components.
- Operated forklifts and boom lifts to complete various tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and maintained tools, equipment and worksites.
- Covered all welding necessities for the site.
TeleperformanceMonterrey, Nuevo Leon, Mexico
Customer Service Representative
02.2025 - 04.2025
Job overview
- Managed high volumes of customer inquiries through multiple communication channels, ensuring timely resolutions, in regards to Volkswagen, Audi, Ducati financial services, receive payments, assisted in adding miles for loan vehicles, assisted with repossesion issues, Etc.
- Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
Darwin TechnologiesMerida, Yucatan, Mexico
Technical Support Specialist
02.2023 - 02.2025
Job overview
- Resolved technical issues for VPN networks enhancing user satisfaction.
- Provided remote support via ticketing system, ensuring timely resolution of customer inquiries.
- Streamlined troubleshooting processes, improving response efficiency for complex technical problems.
- Collaborated with cross-functional teams to diagnose and resolve escalated support tickets effectively.
COPASAReynosa Mexico
General Laborer
04.2018 - 01.2023
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
- Performed general housekeeping and cleaning tasks.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
- Operated forklift to load and unload materials and equipment on trucks.
- Carefully cut PVC and steel according to specifications, which in turn reduced wasteful spending.
- Led steel welding initiatives and completed sheet metal projects accurately.
- Delivered auction vehicles driven for long periods of time
- Delivered big public buses
SITELMonterrey Mexico
Customer Support Agent
01.2018 - 03.2018
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. In Comcast internet, phone and cable company with internet troubleshooting, cable tv additional sales, and phone issues as well as dispatching technicians.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Motorola SolutionsReynosa Mexico
Dispatch Assistant
04.2017 - 12.2017
Job overview
- Communicated with personnel from 911 dispatch and fire departments to coordinate timely delivery of tools and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
ZEBRA TechnologiesReynosa Mexico
Tech Support
04.2016 - 04.2017
Job overview
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues, regarding industrial printers for delivery and also RFID badges.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to telephone, email and in-person inquiries regarding operation, use and repair.
MUBISAReynosa Mexico
General Helper
04.2014 - 04.2016
Job overview
- Kept work areas clean and organized.
- Arrived for work at scheduled time, properly dressed and ready to contribute.
- Loaded, unloaded and identified merchandise from 53ft trucks (warehouse)
- Assisted equipment operators in alignment, movement and adjustment of equipment and materials. (lift vehicle) gas and electric powered.
Education
ICESTReynosa Mexico
Bachelor of Science from Physiotherapy And Rehabilitation
05.2023
University Overview
- Completed Coursework: Government Facility Practice, (2022-2023) (Internship)
- Professional Development Studies, Osteopathy Course Diploma (Chiropractor adjustments), (2022-2023)
Sharyland High SchoolMission Texas, United States Of America
High School Diploma
05.2013
Skills
- Quality Control
- Laser Marking
- Physical Labor
- Pallet Arrangement
- Safety Protocols
- Active Learning
- Installation and Finishing
- Heavy Labor
- Plumbing
- General Tool Knowledge
- Power Washer
- Door Installation
- Organization
- General Housekeeping
- Item Transport
- Debris and Trash Removal
- Physical Strength and Stamina
- Demolition and Destruction
- Welding
- Forklift Certification
- Troubleshooting
Certification
Cambridge Certificate TKT module (learning and teaching english)
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Extra
Opened my own Phisiotherapy clinic in Reynosa, Tamaulipas MX. invested 6 months open and ready to work, as well as giving outside the clinic appointments.
To which everything was done by myself in buying, renting, marketing and preparing the space.
Decided to leave this in an extra since there was non sufficient entry or sustainability
Timeline
General Laborer
Copasa
05.2025 - Current
Customer Service Representative
Teleperformance
02.2025 - 04.2025
Technical Support Specialist
Darwin Technologies
02.2023 - 02.2025
General Laborer
COPASA
04.2018 - 01.2023
Customer Support Agent
SITEL
01.2018 - 03.2018
Dispatch Assistant
Motorola Solutions
04.2017 - 12.2017
Tech Support
ZEBRA Technologies
04.2016 - 04.2017
General Helper
MUBISA
04.2014 - 04.2016
ICEST
Bachelor of Science from Physiotherapy And Rehabilitation
Sharyland High School
High School Diploma