Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jair Rodrigo Couoh Pantoja

Jair Rodrigo Couoh Pantoja

Airport Agent
Cancún

Summary

Persona comunicativa, amable y capaz de adaptarse a cada situación. Busco una oportunidad laboral en la que demostrar mi compromiso y capacidad de trabajo. En mis empleos anteriores siempre he destacado por mi buena productividad y mi capacidad de aprender rápidamente.

Overview

2
2
years of professional experience

Work History

Airport Agent

Nexus
Cancun
01.2024 - Current
  • Collaborated with internal team to facilitate safe and on-time departure.
  • Cleaned interior of aircraft and sanitized and serviced aircraft lavatories.
  • Maintained up-to-date knowledge of relevant airline policies and procedures, enabling quick resolution of any passenger concerns or questions during the check-in process.
  • Played an integral role in maintaining accurate records of all passenger data throughout the check-in process, ensuring seamless communication with airline databases and minimizing potential security risks.
  • Coordinated effectively with airline personnel to resolve any scheduling conflicts or changes impacting flights in a timely manner.
  • Streamlined baggage handling processes to minimize wait times for passengers upon arrival at their destination.

Tour Conductor

Cancun Passion
Cancun
01.2023 - 04.2024
  • Adapted quickly to unexpected changes or challenges during tours, ensuring seamless transitions for guests'' enjoyment.
  • Resolved customer complaints diplomatically, ensuring positive outcomes whenever possible.
  • Generated repeat business through exceptional customer service and personalized attention to guest needs.
  • Led groups ranging from small families to large corporate events, showcasing versatility in accommodating diverse clientele.
  • Streamlined tour operations for improved efficiency and guest satisfaction.
  • Communicated effectively with team members regarding logistics planning, fostering a collaborative work environment.

Education

High School - Developmental Services Worker

Colegio Bachilleres
Cancun
09.2021

Skills

Empatía

Languages

English
Advanced (C1)

Timeline

Airport Agent

Nexus
01.2024 - Current

Tour Conductor

Cancun Passion
01.2023 - 04.2024

High School - Developmental Services Worker

Colegio Bachilleres

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Jair Rodrigo Couoh Pantoja Airport Agent