Jaja Namia
Senior Localization Project Manager / Operations Quoting Specialist
Bacoor
Summary
Experienced Senior Project Manager with excellent client oversight and issue resolution talents. With proven track record of managing complex projects from inception to completion. Successfully led cross-functional teams and implemented innovative solutions to meet project goals. Demonstrated expertise in project planning and risk management.
Overview
12
12
years of professional experience
Work History
Senior Project Manager/Operations Quoting Specialist
Mission Connect
06.2022 - Current
- SENIOR LOCALIZATION PROJECT MANAGER:
- Overseeing and executing market research projects
involving a various range of services, including
translation, transcription, content analysis, coding,
link checking, moderation, simultaneous interpretation, and recruitment. - Mentor and support junior project managers or coordinators.
- Delegate tasks, monitor performance, and resolve team issues.
- Provide regular project updates, manage expectations, and address concerns.
- Build long-term relationships to ensure client satisfaction and repeat business.
- Resolve conflicts or issues that could affect timelines or quality.
- Monitor project budgets and control costs.
- Ensure deliverables meet required quality standards.
- OPERATIONS QUOTING SPECIALIST:
- Provides quotation support and relationship management both internally and externally.
- Provides quotations across the full range of Mission Connect services: translation, interpretation, transcription, and moderation.
- Sitting within the Operations team, works closely with multiple stakeholders across the organization, providing first line support to incoming web, telephone, and email queries from potential and existing customers.
- Uses a range of tools to produce accurate and timely quotations, including CAT tools, Translation Management Software, multimedia software, computer software, and business management systems {including HubSpot}.
- GENERAL:
- Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.
- Ensure that all projects are delivered on time, within scope, and within budget.
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
- Provides a professional, dedicated and customer focused service to all customers and colleagues in correctly interpreting requests, providing a specification of requirements and ensuring costs are received in a timely manner.
- Uses schedule of rates or other means to produce quotations to ensure value for money and adherence to company procedures and policies.
- Provides professional quotations that meet the needs of all customers and colleagues and have required levels of details to allow an informed decision to be made.
Senior Project Manager / Shift Leader
Tomedes
03.2019 - 06.2022
- Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.
- « Ensure that all projects are delivered on time, within scope, and within budget.
- « Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
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- « Monthly one-on-one session with the project managers to discuss their performance on Ops Key Metrics - Reliability, Productivity, Complaint, Profitability, and Quality of work.
- « Act as an SME or Subject Matter Expert and support the team for any questions, clarifications, or assistance related to Operations processes.
Client Services Associate (Mandarin & English)
Megaworld Corporation
07.2013 - 12.2013
- « Promptly assisting clients, specifically Chinese customers who can't fully speak and understand English, by entertaining them, making them comfortable and valued while they are on our premises. Dealing with their concerns in a friendly, effective, polite, and professional manner.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- « Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Electronics And Communications Engineering
University of Santo Tomas
Legazpi, Province Of AlbaySkills
- Project Management Document Management
- Database Management Process Improvement
- Project Coordination Project Support
- MS Office Customer Service
- Database Administration Administrative Management
- Ancyltical Skills Team Leadership
- Multitasking Performance Improvement
- Teamwork and Collaboration Administration and Operations
- Reliability Organizational Skills
- Problem-solving abilities Support Services
Additional Information
- - CHAMPION - Poem Writing Contest “Buwan ng Wika"
- - Model! Student - Elementary to College
- - Various positions in Engineering Department: Secretary, Treasurer, College Representative & Business Manager from 2005 - 2008
Timeline
Senior Project Manager/Operations Quoting Specialist
Mission Connect
06.2022 - Current
Senior Project Manager / Shift Leader
Tomedes
03.2019 - 06.2022
Client Services Associate (Mandarin & English)
Megaworld Corporation
07.2013 - 12.2013
Bachelor of Science - Electronics And Communications Engineering
University of Santo Tomas