Jamall Biggs
Irvington
Summary
Dedicated and experienced professional seeking a challenging position in management where I can utilize my extensive skills in leadership, organization, and team management. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
Work History
Store Manager
Walgreens Pharmacy
01.2018 - Current
- Effectively managed multiple high-traffic and low-volume stores in suburban and urban areas
- Consistently achieved outstanding results, making Walgreens in East Orange the number one pharmacy in Area and the top-performing store in the district
- Successfully managed multiple Tier 5 and Tier 4 stores such as. Bronx, NY, Fairfield, New Jersey, Paterson, NJ, Elmwood Park, NJ EAST ORANGE, NJ
- Member of the area recruitment team
- Responsible for attaining multiple flu clinics with universities, other businesses and local county officials.
- Supports front end and pharmacy. Providing daily insights, feed back and assistance with administering Vaccines.
- Trained and mentored several Emerging Store Managers who successfully transitioned to store management roles
- Successfully improved the performance of troubled stores through strategic measures
- Hosted visits from corporate and field leadership, demonstrating successful outcomes.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Participated and hosted multiple charity events such as: Toys for Tots, Drug take back, National night out, Back to school drives, HIV Testing
Emerging Store Management (ESM)
Walgreens Pharmacy
01.2012 - 01.2018
- Maintained sales goals, Payroll, and customers expectations working several locations.
- Achieved PTCB certification.
Assistant Store Manager Trainee
Walgreens Pharmacy
01.2010 - 01.2012
- Spearheaded visual merchandising efforts, creating eye-catching displays that showcased products effectively while enhancing the overall shopping experience for customers.
- Developed strong relationships with vendors to negotiate optimal pricing for merchandise procurement.
- Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets consistently.
- Provided ongoing training to team members, fostering skill development and continuous learning opportunities.
Assistant Manager
Walgreens
09.2007 - 04.2009
- Trained and mentored teams in various locations
- Developed excellent managerial skills
- Learn then training team leads in cash handling procedures
Photo Department Head Photo Specialist
Walgreens Pharmacy
01.2007 - 01.2008
Cashier
Walgreens Pharmacy
01.2005 - 01.2006
Education
Union County College
01.2008
High School Diploma -
01.2005
Skills
- Proven ability to lead teams and inspire others to achieve goals
- Strong ability to organize and manage teams, promotions, and merchandise effectively
- Skilled in building and managing high-performing teams
- Extensive experience in working closely with community leaders, such as Law Enforcement and city council members, to foster positive relationships and contribute to community initiatives
- Licensed to administer vaccines
- APHA Certification
- PTCB Certification
- CPR Certification
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Team motivation
- Policies and Procedures
- Sales expertise
- Talent Recruitment
References
Available upon request
Timeline
Store Manager
Walgreens Pharmacy
01.2018 - Current
Emerging Store Management (ESM)
Walgreens Pharmacy
01.2012 - 01.2018
Assistant Store Manager Trainee
Walgreens Pharmacy
01.2010 - 01.2012
Assistant Manager
Walgreens
09.2007 - 04.2009
Photo Department Head Photo Specialist
Walgreens Pharmacy
01.2007 - 01.2008
Cashier
Walgreens Pharmacy
01.2005 - 01.2006
Union County College
High School Diploma -
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