James Ikenburg
San Bernardino,CA
Summary
Results-driven professional with a solid background in logistics and IT support. Recognized for delivering effective solutions in high-pressure environments, leveraging technical troubleshooting and customer service expertise. Committed to applying military discipline and a remote-ready work ethic to enhance operational efficiency in technical support roles.
Overview
11
11
years of professional experience
Work History
General Worker
FedEx Ground
San Bernardino
01.2023 - Current
- Sorted and processed high volumes of packages to ensure timely and accurate deliveries in fast-paced warehouse environment.
- Operate package scanning systems and update shipment records using FedEx proprietary logistics software.
- Collaborated with team leads to resolve routing discrepancies, improving delivery schedules across multiple service zones.
- Maintained strong attendance and performance record, contributing to team success in physically demanding, metrics-driven role.
Delivery Driver
Gomez Trucking
San Bernardino
10.2019 - 01.2023
- Executed daily delivery routes with a strong on-time record across the Inland Empire region, consistently meeting service deadlines.
- Optimized delivery schedules using GPS and routing software, reducing delays across varied route conditions.
- Ensured positive service interactions by communicating professionally with customers and business contacts at point of delivery.
- Maintained delivery logs, inspection checklists, and vehicle maintenance records, ensuring compliance with company policy.
Warehouse Associate
Amazon
San Bernardino
06.2017 - 10.2019
- Picked, packed, and processed customer orders in high-volume fulfillment center, leveraging Amazon's Warehouse Management System (WMS) to ensure timely delivery.
- Consistently met or exceeded daily production quotas in a strict metrics-driven environment.
- Monitored inventory levels and flagged discrepancies with barcode scanning technology, contributing to accurate stock records.
- Trained new associates on safety protocols and standard warehouse procedures, enhancing team readiness during peak seasons.
IT Support Technician
UCR Medical Office
Riverside
04.2015 - 12.2015
- Provided on-site and remote IT support to medical office staff, swiftly resolving hardware and software issues.
- Diagnosed and repaired desktop computers, printers, and peripheral devices in a multi-user environment.
- Troubleshot connectivity issues, email clients, and internal systems to restore staff productivity.
- Assisted with software installations, updates, and user account configurations for secure workstations.
- Documented recurring issues and resolutions to improve support processes and reduce repeat incidents.
Education
Associate of Science - Electronics
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Cajon High School
San Bernardino, CASkills
- Remote support
- Device & Hardware Diagnostics
- Software Installation & Configuration
- Help Desk Software
- Ticket Management & Documentation
- System Monitoring Tools
- Network fundamentals
- IT Security Basics
- Office suite
- Data Entry & Record Keeping
- Detail orientation
- Customer communication
MILITARY SERVICE
- U.S. Navy | 1992 1996 | Honorable Discharge
- Served honorably for four years, developing discipline, teamwork, and leadership skills under high-pressure operational conditions.
- Trained in technical operations and equipment maintenance within a structured and highly regulated military environment.
- Demonstrated an unwavering commitment to duty, reliability, and strict adherence to protocol throughout service.
Timeline
General Worker
FedEx Ground
01.2023 - Current
Delivery Driver
Gomez Trucking
10.2019 - 01.2023
Warehouse Associate
Amazon
06.2017 - 10.2019
IT Support Technician
UCR Medical Office
04.2015 - 12.2015
Associate of Science - Electronics
San Bernardino Valley College
High School Diploma -
Cajon High School