Jamie Reyes
Customer Service Represenative
Spring
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
1
1
Language
Work History
Resident Associate
Villa Serena Communities
06.2024 - Current
- Enhanced resident satisfaction by promptly addressing concerns and providing exceptional customer service.
- Proficient in ResMan and Elise AI property management software.
- Assisted properties by boosting foot traffic, consistently scheduling tours for prospective residents.
- Demonstrated strong communication and problem-solving skills in high-pressure and emotionally charged situations.
- Collaborated with other team members to provide comprehensive support for all resident needs.
Service Advocate
Target
11.2019 - 04.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, or on phone.
- Performed follow-up services for dissatisfied customers.
Sales Associate
Vans
02.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Seasonal Sales Associate Assistant
Michael Kors
11.2018 - 01.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Meet sales goals
Receptionist
Houston Real Estate Group
01.2017 - 05.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- File organizer
Education
No Degree - Administration Serivces
Lonestar College
Houston, TXHigh School Diploma -
Klein Oak High School
Spring, TXSkills
- Decision-Making Skills
- Personal Service Background
- Complex Problem-Solving
- Customer Service Background
- Organized and Detail-Oriented
- Proficient in Microsoft applications
- 57 WPM
Timeline
Resident Associate
Villa Serena Communities
06.2024 - Current
Service Advocate
Target
11.2019 - 04.2024
Sales Associate
Vans
02.2019 - 11.2019
Seasonal Sales Associate Assistant
Michael Kors
11.2018 - 01.2019
Receptionist
Houston Real Estate Group
01.2017 - 05.2018
No Degree - Administration Serivces
Lonestar College
High School Diploma -
Klein Oak High School
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