Jana Christina Serrato
San Diego
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Successful Owner/Operator with expertise in resale industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Un poco de todo
01.2021 - 12.2023
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, to provide customers with low priced quality merchandise while profiting and maintaining overhead costs.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Home Health Care Provider
Rumaldo Hinojosa
01.2015 - 01.2021
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked nourishing meals for patient to promote better nutrition.
- Offered companionship and kindness to elderly patient.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Proven ability to learn quickly and adapt to new situations.
Political Supervisor Call Center/Quality Assurance Analyst
California Marketing Group
03.2013 - 01.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Supervised 90 plus, call agents in providing excellent customer service. surveying for various political candidates on topics important to there area.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and set programs for rewards for top performances.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Fixed identified issues to improve workflows.
Education
No Degree - Business Management
Center For Employment Training
Carlsbad, California2000
GED -
Sea Tac FDC
Sea Tac, WA10.2012
Skills
- Customer Relations
- Training and Development
- Approachable and Outgoing
- Program Creation and Implementation
- Coaching and Mentoring
- Analytical and Critical Thinker
- Sales and Marketing
- Workload Management
- Operational Efficiency
- Customer Needs Assessment
Timeline
Owner/Operator
Un poco de todo
01.2021 - 12.2023
Home Health Care Provider
Rumaldo Hinojosa
01.2015 - 01.2021
Political Supervisor Call Center/Quality Assurance Analyst
California Marketing Group
03.2013 - 01.2017
No Degree - Business Management
Center For Employment Training
GED -
Sea Tac FDC
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