Mary Jane T. Grino
Manila
Summary
Dedicated and Ethically responsible job seeker professional looking for an In-Home Caregiver work opportunity abroad. With experience caring a bed ridden elderly at home. Help with household chores, daily needs, and personal hygiene. Self-motivated to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Licensing Specialist & Administrative Assistant
Kennedy Healthcare Recruiting Inc.
PO Box 385 Northampton, MA 01061, USA
06.2020 - Current
- Managing filing system, entering data and completing other clerical tasks.
- Managing phone and email correspondence and handling incoming and outgoing mail.
- Assisting clients remotely with certain stages of their immigration process as well as updating the clients and organizing file.
- Managing paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mails and inquires.
- Direct reporting to the management regarding cases updates, clients concerns, and suggesting possible solutions.
Application Support for IT Division
SGS Gulf Limited - Regional Operating Headquarters
20th Floor, Citibank Tower, 8741 Paseo De Roxas, 1226 Makati City, Philippines
11.2019 - 03.2020
- Provided support particularly in resolving technical issues with applications. Incident report, ticketing, and escalation.
- Collaborated with staffs, team members and department managers to expedite incident resolutions.
- Assisted in disseminating announcements by schedules to intended individuals within the organization.
IT Service Desk
MDS Call Solutions, Inc
2F BJS Building 1869 P. Domingo St. Brgy. Kasilawan, Makati City, Philippines
07.2016 - 11.2019
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as liaison between customer and Technical department’s head to resolve issue.
Student Assistant
Adamson University Business Administration Library
900 San Marcelino Street, Ermita, Manila
06.2011 - 04.2016
- In-charge of the inventory, proper filing of record of library’s reading materials and references.
- Guided clients in the effective use of technologies of the library (OPAC, ATHENA, EBSCO).
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Provided directives / supervision for students in locating library materials they needed.
Education
Bachelor of Science - Information Technology
Adamson University
900 San Marcelino St, Ermita, Manila, Philippines03.2016
High School Diploma -
Sta. Magdalena National High School
Sta. Magdalena, Sorsogon, Philippines03.2007
Skills
- Excellent communication skills (English, Tagalog, Ilocano, Bicolano)
- Organization and Time Management
- Cooking
- Housekeeping
- Detail oriented
- Can work under pressure with minimal supervision
- Caring and Compassionate
- Passionate about helping others
- Decision-Making
- Computer literate
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Licensing Specialist & Administrative Assistant
Kennedy Healthcare Recruiting Inc.
06.2020 - Current
Application Support for IT Division
SGS Gulf Limited - Regional Operating Headquarters
11.2019 - 03.2020
IT Service Desk
MDS Call Solutions, Inc
07.2016 - 11.2019
Student Assistant
Adamson University Business Administration Library
06.2011 - 04.2016
Bachelor of Science - Information Technology
Adamson University
High School Diploma -
Sta. Magdalena National High School