Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary Jane T. Grino

Mary Jane T. Grino

Manila

Summary

Dedicated and Ethically responsible job seeker professional looking for an In-Home Caregiver work opportunity abroad. With experience caring a bed ridden elderly at home. Help with household chores, daily needs, and personal hygiene. Self-motivated to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Licensing Specialist & Administrative Assistant

Kennedy Healthcare Recruiting Inc.
06.2020 - Current
  • Managing filing system, entering data and completing other clerical tasks.
  • Managing phone and email correspondence and handling incoming and outgoing mail.
  • Assisting clients remotely with certain stages of their immigration process as well as updating the clients and organizing file.
  • Managing paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mails and inquires.
  • Direct reporting to the management regarding cases updates, clients concerns, and suggesting possible solutions.

Application Support for IT Division

SGS Gulf Limited - Regional Operating Headquarters
11.2019 - 03.2020
  • Provided support particularly in resolving technical issues with applications. Incident report, ticketing, and escalation.
  • Collaborated with staffs, team members and department managers to expedite incident resolutions.
  • Assisted in disseminating announcements by schedules to intended individuals within the organization.

IT Service Desk

MDS Call Solutions, Inc
07.2016 - 11.2019
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as liaison between customer and Technical department’s head to resolve issue.

Student Assistant

Adamson University Business Administration Library
06.2011 - 04.2016


  • In-charge of the inventory, proper filing of record of library’s reading materials and references.
  • Guided clients in the effective use of technologies of the library (OPAC, ATHENA, EBSCO).
  • Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
  • Provided directives / supervision for students in locating library materials they needed.

Education

Bachelor of Science - Information Technology

Adamson University
900 San Marcelino St, Ermita, Manila, Philippines
03.2016

High School Diploma -

Sta. Magdalena National High School
Sta. Magdalena, Sorsogon, Philippines
03.2007

Skills

  • Excellent communication skills (English, Tagalog, Ilocano, Bicolano)
  • Organization and Time Management
  • Cooking
  • Housekeeping
  • Detail oriented
  • Can work under pressure with minimal supervision
  • Caring and Compassionate
  • Passionate about helping others
  • Decision-Making
  • Computer literate

Languages

English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)

Timeline

Licensing Specialist & Administrative Assistant

Kennedy Healthcare Recruiting Inc.
06.2020 - Current

Application Support for IT Division

SGS Gulf Limited - Regional Operating Headquarters
11.2019 - 03.2020

IT Service Desk

MDS Call Solutions, Inc
07.2016 - 11.2019

Student Assistant

Adamson University Business Administration Library
06.2011 - 04.2016

Bachelor of Science - Information Technology

Adamson University

High School Diploma -

Sta. Magdalena National High School

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Mary Jane T. Grino