Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janet Guerrero

Puerto Peñasco

Summary

Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Executive Assistant

Ambiente Resort/ First Landscaping Hotel
01.2023 - 08.2023
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Took notes and dictation at meetings.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Customer Service Representative

Telvista Call Center
05.2021 - 09.2022
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Hotel Front Desk Clerk

Fiesta Renta Car, At Hotel Corona
01.2019 - 03.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

No Degree - Animal Care And Agriculture Maagment

Yavapai College
Prescott, Az
05.2001 -

Currently Studying - Yoga Instructor /biom of The Human Body

Ypga Internacional
On Line
05.2001 -

Certificate - Business Administration

Arts School
San Luis Potosi
05.2001 -

Skills

  • Problem-solving abilities
  • Appointment Setting
  • Administrative Support
  • Professionalism
  • Conflict Management
  • Self Motivation
  • Information confidentiality
  • Customer Service

Certification

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Timeline

Executive Assistant

Ambiente Resort/ First Landscaping Hotel
01.2023 - 08.2023

Customer Service Representative

Telvista Call Center
05.2021 - 09.2022

Hotel Front Desk Clerk

Fiesta Renta Car, At Hotel Corona
01.2019 - 03.2021

No Degree - Animal Care And Agriculture Maagment

Yavapai College
05.2001 -

Currently Studying - Yoga Instructor /biom of The Human Body

Ypga Internacional
05.2001 -

Certificate - Business Administration

Arts School
05.2001 -

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Janet Guerrero