Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Janet Mora

Houston,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the call center/banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
Language
4
4
years of professional experience

Work History

Bilingual Customer Service Representative

CenterPoint Energy
Houston, TX
10.2020 - Current
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion, and access to services.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Handled emergency gas leak calls and contacted the proper authorities.
  • Assisted with reconnection of service for non pay and came up with payment plans to avoid disconnection.

Customer Service Representative

Beyond Finance
Houston, TX
01.2020 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Payment recalculation and NSF makeup processing
  • Enrolling creditors into debt settlement program and staying within customers budget

Senior Technical Specialist

JPMorgan Chase
Houston, TX
11.2018 - 07.2019
  • Educated customers and bankers how to use online services
  • Compiled customer feedback and recommended service delivery improvements .
  • Provided primary customer support in fast-paced environment exceeding in call handle times.
  • Assisted bilingual representatives with terminology and call flow ..
  • Provided assistance with wire transfers, stop payments and account transfers.
  • Analyzed and escalated complaints, and issues to designated departments for investigation and response.
  • Learned and maintained in-depth understanding of Chase app , Chase online and Chase Pay, providing knowledgeable responses to diverse questions.

Customer Service Specialist

JPMorgan Chase
Houston, TX
07.2017 - 11.2018
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Answered telephone inquiries on banking products including checking, savings, and CDs .
  • Investigated and resolved customer inquiries quickly.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Received multiple positive surveys acknowledging dedication to excellent customer service.

Education

Associate of Arts -

Lone Star College System
Houston,TX

High School Diploma -

Klein Forest High School
Houston, TX

Skills

Customer service supportundefined

Timeline

Bilingual Customer Service Representative

CenterPoint Energy
10.2020 - Current

Customer Service Representative

Beyond Finance
01.2020 - Current

Senior Technical Specialist

JPMorgan Chase
11.2018 - 07.2019

Customer Service Specialist

JPMorgan Chase
07.2017 - 11.2018

High School Diploma -

Klein Forest High School

Associate of Arts -

Lone Star College System

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Janet Mora