Janeth Angelica Cupul Sierra
Cancun
Summary
Enthusiastic collaborator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of objectives and with intentions to continuously improve. Motivated to learn, grow and excel on cruise ships.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Majestic Elegance Costa Mujeres
03.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Used of the SAP system for the operation of the hotel.
Public Relations Concierge
Sun Palace
02.2022 - 01.2023
- Using Microsoft Word and other software tools to create documents and other communications
- Working within applicable standards, policies and regulatory guidelines to promote safe working environment
- Improving operations through consistent hard work and dedication
- Using critical thinking to break down problems, evaluate solutions and make decisions
- Working with guests to understand needs and provide excellent service
- Offering friendly and efficient service to customers
- Increasing customer satisfaction by resolving issues.
Assistant in Human Resources
Sun Palace
09.2021 - 02.2022
- Recruit staff to join the company team
- Hire new staff, providing them with information to facilitate their integration
- Organize activities to promote a healthy environment
- Perform paperwork of various documents
- Promote the objectives and ethical values of the company.
Hostess
Sun Palace
06.2021 - 09.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating and menu information.
Food and Beverage Concierge
Iberostar Cancún
02.2021 - 06.2021
- Maintained excellent attendance record, consistently arriving to work on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
- Communication with different departments to share issues and manage them effectively to achieve guest satisfaction
- Actively listened to customers, handled concerns quickly
- Worked with customers to understand needs and provide excellent service.
Education
Bachelor's - Gastronomy
Universidad Del Caribe
Cancún, Quintana Roo06.2021
Skills
- Public relations understanding
- Excellent Public relations skills
- Excellent Customer relationship development
- Administrative Skills
- Listening Skills
Languages
English
Upper intermediate (B2)
Timeline
Front Desk Receptionist
Majestic Elegance Costa Mujeres
03.2023 - 10.2023
Public Relations Concierge
Sun Palace
02.2022 - 01.2023
Assistant in Human Resources
Sun Palace
09.2021 - 02.2022
Hostess
Sun Palace
06.2021 - 09.2021
Food and Beverage Concierge
Iberostar Cancún
02.2021 - 06.2021
Bachelor's - Gastronomy
Universidad Del Caribe
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