Hi, I’m
Janett Padilla
QUE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
7
years of professional experience
Work History
Norgren, An Imi Precision Engineering
Customer Service Specialist
03.2024 - Current
Job overview
- Established trust with clients through clear communication, and by meeting customer call guidelines for service levels, handle time and productivity.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
HELLA
Customer Service Sales Representative
11.2023 - 03.2024
Job overview
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Negotiated solutions in challenging situations to retain customer loyalty.
Plasman
Customer Service Representative
11.2022 - 11.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
KH
Customer Service Representative
08.2017 - 11.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Universidad Del Valle De México, Querétaro City, Mexico
MBA from Logistics
01-2027
Universidad Del Valle De México, Querétaro City, Mexico
Bachelor of Science from Psychology
12-2025
INEVAP, Zapopan, Mexico
Bachelor of Science from Commerce And International Business
03-2025
Skills
- Time management
- Customer relationship management
- De-escalation techniques
- Conflict mediation & resolution
- KPI analysis
- Effective decision making
- Customer focus
- Analytical and critical thinker
- Adaptable and flexible
- Teamwork and collaboration
Timeline
Customer Service Specialist
Norgren, An Imi Precision Engineering
03.2024 - Current
Customer Service Sales Representative
HELLA
11.2023 - 03.2024
Customer Service Representative
Plasman
11.2022 - 11.2023
Customer Service Representative
KH
08.2017 - 11.2022
Universidad Del Valle De México
MBA from Logistics
Universidad Del Valle De México
Bachelor of Science from Psychology
INEVAP
Bachelor of Science from Commerce And International Business
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