Lilia Janine Tista González
Querétaro City, Querétaro
Summary
Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by 14 years of experience in leading organizational business units.
Overview
14
14
years of professional experience
Work History
Supply Chain Manager
Rieke De Mexico Manufacturing
11.2020 - 08.2023
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures reducing in 7% the COGS.
- Reduced lead times between 30% to 50% for product deliveries through effective supplier management and communication strategies.
- Optimized warehouse operations, resulting in improved inventory accuracy >99%, order fulfillment rates >97% and reduced order processing time.
- Developed strong vendor relationships to ensure >95% on time delivery materials and maintain high-quality standards.
- Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stockouts.
- Developed training programs for team members, enhancing skills development and employee retention rates within the department.
- Increased customer satisfaction levels by ensuring >97% on-time delivery of products through proactive shipment tracking and issue resolution.
- Initiated risk mitigation strategies (near shoring) to address potential disruptions in the supply chain, minimizing impacts on business continuity.
- Implemented lean principles throughout the organization contributing to waste reduction efforts and cost savings initiatives, reducing materials complexity.
- Led global sourcing initiatives with resins, metal wires, glass, expanding access to new markets while maintaining quality standards.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Supervised 8 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Applied insights of global economics and marketing to implement pricing strategies (resin pass through) and channels.
Production Planner
Rieke De Mexico Manufacturing
10.2017 - 11.2020
- Enhanced production efficiency in 10% by streamlining processes and implementing lean manufacturing techniques.
- Reduced lead times from 8 to 4 weeks by closely monitoring production schedules and addressing bottlenecks promptly.
- Improved on-time delivery rates in 8% with diligent tracking of orders and proactive communication with stakeholders.
- Developed comprehensive production plans to ensure timely completion of customer orders and minimize stockouts.
- Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
- Supported new product introductions by collaborating with engineering and quality teams during prototype development stages.
- Mentored 3 junior staff members, fostering a positive team environment that encouraged knowledge sharing and skill development opportunities.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
Inside Sales and Exports Coordinator
Guardian Glass
03.2016 - 08.2017
- Enhanced customer satisfaction in 5% by responding promptly to inquiries and addressing concerns professionally.
- Reduced logistical errors from a monthly basis of 8 to near zero through meticulous planning of transportation schedules and inventory management practices.
Customer Service & Production Planner
Zeller Plastik
01.2012 - 02.2016
- Reduced in 30% lead times by closely monitoring production schedules and addressing bottlenecks promptly.
- Improved on-time delivery rates from 90% to 95% with diligent tracking of orders and proactive communication with stakeholders.
- Developed comprehensive production plans to track schedule adherence, ensure timely completion of customer orders and minimize stockouts.
Exports Coordinator
Industrias Kores De México
07.2011 - 12.2011
- Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
- Reduced costs for the company by negotiating favorable rates with freight forwarders and carriers.
- Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.
Customer Service
Caterpillar Logistics Services
06.2010 - 05.2011
- Enhanced customer experiences by providing timely and accurate information on products and services, attending the 99% of the calls registered in the call center system.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Education
Diploma - Lean Manufacturing
Tecnológico De Monterrey (ITESM)
Querétaro01.2019
Certification - Certified in Production And Inventory Management
APICS
Mexico City06.2016
Diploma - Supply Chain Management
Tecnológico De Monterrey (ITESM)
State Of Mexico09.2011
Bachelors - International Business
Tecnológico De Monterrey
State Of Mexico12.2009
Skills
- Analytics & Decision-Making
- Change management
- Continuous improvement
- Customer service orientation
- Effective communication
- ERPs Experience
- Expense Control
- Lean manufacturing
- Negotiating
- Problem-solving
- Process optimization
- Relationship Building
- Results oriented
- Situational Leadership
- Supply Chain Management
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Italian
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Supply Chain Manager
Rieke De Mexico Manufacturing
11.2020 - 08.2023
Production Planner
Rieke De Mexico Manufacturing
10.2017 - 11.2020
Inside Sales and Exports Coordinator
Guardian Glass
03.2016 - 08.2017
Customer Service & Production Planner
Zeller Plastik
01.2012 - 02.2016
Exports Coordinator
Industrias Kores De México
07.2011 - 12.2011
Customer Service
Caterpillar Logistics Services
06.2010 - 05.2011
Diploma - Lean Manufacturing
Tecnológico De Monterrey (ITESM)
Certification - Certified in Production And Inventory Management
APICS
Diploma - Supply Chain Management
Tecnológico De Monterrey (ITESM)
Bachelors - International Business
Tecnológico De Monterrey
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