Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Programs
Personal Information
Timeline
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Jannet Leal Sanchez

Jannet Leal Sanchez

Key West

Summary

Food and beverage expert committed to teamwork and fostering positive relationships, I deliver exceptional results in fast-paced environments. Comfortable working alone or with teams, good multitasking abilities and a self-motivated.

Overview

5
5
years of professional experience

Work History

Server

THE MARKER KEY WEST
Key West
08.2024 - Current
  • Responded to ad hoc cleaning duties at end of shift.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Customer Service Manager

ARBY'S LOMAS DE ANGELOPOLIS
11.2022 - 07.2024
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Explained benefits, features, and recommendations to maximize client retention.

Receptionist (Internship)

HOTEL GARDEN INN MERIDA
Mérida
12.2021 - 01.2022
  • Premium customer service
  • OnQ Management
  • Check-in and check-out management of hotel customers
  • Guest conflict management and resolution

Hostess (Internship)

HILTON LOS CABOS BEACH & GOLF RESORT
Cabo San Lucas
07.2021 - 08.2021
  • Customer reception
  • Administration of daily menu
  • Answering phone calls for reservation
  • Planning a business event list

Administrative Assistant (Internship)

UNIVATOUR
03.2021 - 04.2021
  • Order management, relationship with suppliers and invoicing control
  • Preparation of quotations
  • Supplier catalog management

Education

Master's Degree - Course: Improve Your Communication Skills

University of The Valley of Puebla
Puebla, Mexico
12-2024

Certification - Corporate Responsibility

Hitlon Los Cabos Hotel
Puebla, Mexico
11-2024

Certificate - Innovation For Organizational Change And Development

University of the Valley of Puebla
Puebla
11-2024

Skills

  • Time management abilities
  • Conflict resolution
  • Data analysis
  • Customer service
  • Purchase orders organization
  • Training and coaching

Languages

  • Spanish, Native
  • English, Intermediate

Hobbies and Interests

  • Online learning
  • Social work
  • Automotive reading
  • Physical activity (walking)

Programs

  • PowerPoint
  • Word
  • OnQ
  • AIREUS BOS

Personal Information

Age: 25

Timeline

Server

THE MARKER KEY WEST
08.2024 - Current

Customer Service Manager

ARBY'S LOMAS DE ANGELOPOLIS
11.2022 - 07.2024

Receptionist (Internship)

HOTEL GARDEN INN MERIDA
12.2021 - 01.2022

Hostess (Internship)

HILTON LOS CABOS BEACH & GOLF RESORT
07.2021 - 08.2021

Administrative Assistant (Internship)

UNIVATOUR
03.2021 - 04.2021

Master's Degree - Course: Improve Your Communication Skills

University of The Valley of Puebla

Certification - Corporate Responsibility

Hitlon Los Cabos Hotel

Certificate - Innovation For Organizational Change And Development

University of the Valley of Puebla
Jannet Leal Sanchez