Food and beverage expert committed to teamwork and fostering positive relationships, I deliver exceptional results in fast-paced environments. Comfortable working alone or with teams, good multitasking abilities and a self-motivated.
Overview
5
5
years of professional experience
Work History
Server
THE MARKER KEY WEST
Key West
08.2024 - Current
Responded to ad hoc cleaning duties at end of shift.
Handled money transactions accurately while following company procedures for handling cash payments.
Took orders from customers accurately and in a timely manner.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Customer Service Manager
ARBY'S LOMAS DE ANGELOPOLIS
11.2022 - 07.2024
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Upheld quality control policies and procedures to increase customer satisfaction.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Explained benefits, features, and recommendations to maximize client retention.
Receptionist (Internship)
HOTEL GARDEN INN MERIDA
Mérida
12.2021 - 01.2022
Premium customer service
OnQ Management
Check-in and check-out management of hotel customers
Guest conflict management and resolution
Hostess (Internship)
HILTON LOS CABOS BEACH & GOLF RESORT
Cabo San Lucas
07.2021 - 08.2021
Customer reception
Administration of daily menu
Answering phone calls for reservation
Planning a business event list
Administrative Assistant (Internship)
UNIVATOUR
03.2021 - 04.2021
Order management, relationship with suppliers and invoicing control
Preparation of quotations
Supplier catalog management
Education
Master's Degree - Course: Improve Your Communication Skills
University of The Valley of Puebla
Puebla, Mexico
12-2024
Certification - Corporate Responsibility
Hitlon Los Cabos Hotel
Puebla, Mexico
11-2024
Certificate - Innovation For Organizational Change And Development
University of the Valley of Puebla
Puebla
11-2024
Skills
Time management abilities
Conflict resolution
Data analysis
Customer service
Purchase orders organization
Training and coaching
Languages
Spanish, Native
English, Intermediate
Hobbies and Interests
Online learning
Social work
Automotive reading
Physical activity (walking)
Programs
PowerPoint
Word
OnQ
AIREUS BOS
Personal Information
Age: 25
Timeline
Server
THE MARKER KEY WEST
08.2024 - Current
Customer Service Manager
ARBY'S LOMAS DE ANGELOPOLIS
11.2022 - 07.2024
Receptionist (Internship)
HOTEL GARDEN INN MERIDA
12.2021 - 01.2022
Hostess (Internship)
HILTON LOS CABOS BEACH & GOLF RESORT
07.2021 - 08.2021
Administrative Assistant (Internship)
UNIVATOUR
03.2021 - 04.2021
Master's Degree - Course: Improve Your Communication Skills
University of The Valley of Puebla
Certification - Corporate Responsibility
Hitlon Los Cabos Hotel
Certificate - Innovation For Organizational Change And Development