Concur
Jannete Salgado
Asistente Administrativo Bilingue
Atizapan De Zaragoza,MEX
Summary
Versatile administrative assistant offering 22 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 25-100 member staff. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Service Desk Analyst
TCS de Mexico
Queretaro, Queretaro
08.2020 - 02.2021
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Administrative Assistant to the Director and HR
TCT Mobile SA de CV
Atizapan de Zaragoza, Estado de Mexico
10.2017 - 04.2020
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed excel databases converting complex data into easy-to-interpret data.
- Processed invoices and expenses using Concur to facilitate on-time payment.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Maintained staff directory and company policy handbook for human resources department.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Supply Chain Coord. & HR Support
Diagraph ITW Mexico
Tlalnepantla de Baz, Estado de Mexico
05.2015 - 12.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Maintained domestic and international supplies by coordinating with international contacts to source materials and manage distribution.
- Kept stock areas clean, tidy and organized according to facility requirements.
- Managed distribution network, including logistics, trade compliance and warehouse management.
- Negotiated contracts, policies and deadlines with suppliers and vendors.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Interviewed candidates and conducted background checks and verification.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maintained computer and physical filing systems.
- Compared vendor prices and negotiated for optimal savings.
Purchase Coordinator
Comercializadora Tamise
Tlalnepantla de Baz, Estado de Mexico
08.2012 - 12.2014
- Researched new vendors and partners to obtain most cost-effective pricing for goods, saving company $150000 in one year.
- Worked with departments to find new and better items to fulfill diverse needs.
- Maintained documentation for all purchases.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Input all data into system using SAE and recorded order updates with 98% accuracy.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Psychology
Universidad Tecnologica De Mexico
Atizapan De Zaragoza 05.2016 - 12.2018
Profesional Técnico - Informatics
Colegio Nacional De Educación Profesional Técnica
Atizapán De Zaragoza 01.1996 - 06.1999
Skills
Client relationship management
Desktop support
Technical issues analysis
Process optimization
Office administration
Administrative support
Human resource laws
Staff Management
Report analysis
Training development
Organizational Development
Recruitment
Team Building
Conflict management
Software
SAE
Macola
Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Service Desk Analyst
TCS de Mexico
08.2020 - 02.2021
Administrative Assistant to the Director and HR
TCT Mobile SA de CV
10.2017 - 04.2020
Bachelor of Science - Psychology
Universidad Tecnologica De Mexico
05.2016 - 12.2018
Supply Chain Coord. & HR Support
Diagraph ITW Mexico
05.2015 - 12.2016
Purchase Coordinator
Comercializadora Tamise
08.2012 - 12.2014
Profesional Técnico - Informatics
Colegio Nacional De Educación Profesional Técnica
01.1996 - 06.1999