Jaqueline del Carmen Ochoa Villa

• Daily backlog management to meet customer requirements
• Work with planning and purchasing team on capacity adjustment to fulfill Customer’s demands
• Evaluate the reliability with customer
• Negotiation with customers as primary point contact and communication focal point between the customer and the production plants within the designated region
• Achieving customer satisfaction
• Handle customer enquiries and complaints
• Sales order entry, order confirmation and expediting orders
• Shipment release and follow up
• Process RMA / Goods replacement Internal / External conference calls
• Customer Service Survey Improvement Process
• Resolve logistics and custom issues with relevant functions
• Report and support past due backlog reduction
• Report and support premium freight reduction
• Takes ownership of customer issues and escalates where necessary for resolution
• Represents the customer’s point of view during internal decision-making process
• Control of material movements (tracking and shipping) identify optimum transport solutions set and follow premium freight request in system

- Daily backlog management to meet customer requirements

- Work with planning and purchasing team on capacity adjustment to fulfill Customer’s demands

- Evaluate the reliability with customer

- Negotiation with customers as primary point contact and communication focal point between the customer and the production plants within the designated region

- Achieving customer satisfaction

- Handle customer enquiries and complaints

- Sales order entry, order confirmation and expediting orders

- Shipment release and follow up

- Process RMA / Internal Goods replacement Internal

- External conference calls

- Customer Service Survey Improvement Process.

- Resolve logistics and custom issues with relevant functions

- Report and support past due backlog reduction

- Report and support premium freight reduction

- Takes ownership of customer issues and escalates where necessary for resolution

- Represents the customer’s point of view during internal decision[1]making process.

- Control of material movements (tracking and shipping) identify optimum transport solutions set and follow premium freight request in system

• Developed innovative lesson plans to engage students in English language learning.
• Increased student motivation by providing timely feedback and recognizing individual achievements.
• Prepared and implemented lesson plans covering required course topics.

• Procure materials and products for on time services for customers
• Plan the logistics of services required for each customer
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests for products, services, and company information.