Jaqueline Karina Andrino Guzman

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.

As a transfer call agent it was a outbound call and offer different types of product and also to transfer the customer to get school information is they were interested to returned to school. There were different companies and inside the companies were different verticals.

• Educated and worked with clients on ROI terms to find accurate solutions.
• Discussed financial options with clients and provided informed suggestions.
• Developed strong relationships with internal departments such as Compliance, Operations, and Sales to facilitate smooth transaction processing.