Customer Service professional offering strong analytical skills and attention to detail, eager to learn and develop in dynamic environment. Keen understanding of financial principles and data accuracy, coupled with proficiency in managing documentation and customer interactions. Ready to use and develop analytical and organizational skills in new role.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Processor / Licensed Originator
Lower Mortgage – The Karylle Wike Team
02.2021 - Current
Gather and review borrower’s financial documents to complete pre-approval applications
Thoroughly examine loan applications, assess credit standings, and submit loan applications to Underwriting
Communicate with borrowers through conditional approvals to work towards final approval from Underwriting
Coordinate with appraisers, title companies, realtors, and sellers to ensure a smooth transaction
Prepare and maintain loan documents and disclosures to comply with federal guidelines
Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes
Licensed Mortgage Loan Originator: NMLS 2108163
Bartender & Shift Manager
Wang Gang Asian
08.2017 - 02.2024
Served high customer volumes during special events, nights, and weekends while providing excellent customer service.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Bachelor of Science - Marketing
Southern Illinois University
Carbondale, IL
01.2019
Skills
Administrative Support
Customer Service
Relationship Building
Team Management
Timeline
Mortgage Loan Processor / Licensed Originator
Lower Mortgage – The Karylle Wike Team
02.2021 - Current
Bartender & Shift Manager
Wang Gang Asian
08.2017 - 02.2024
Bachelor of Science - Marketing
Southern Illinois University
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