Summary
Overview
Work History
Education
Skills
Singing
Languages
Timeline
Generic

Jarumy Lizbeth Linares Zavaleta

Tijuana,BCN

Summary

Driven professional with a proven track record in customer service excellence and administrative efficiency, notably at CALL CENTER SERVICE INTERNATIONAL. Mastered payroll customer service and enhanced client loyalty through personalized consultations. Streamlined operations and improved customer satisfaction, demonstrating exceptional organizational skills and a customer service orientation. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

19
19
years of professional experience

Work History

Costumer Service

CALL CENTER SERVICE INTERNATIONAL
01.2023 - 06.2024
  • Provided excellent customer service, addressing concerns promptly and courteously.
  • Increased client loyalty through exceptional customer service and personalized consultations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Provided sales and customer service assistance to walk-in traffic
  • Streamlined front desk operations for improved efficiency and customer service.
  • Worked with customer service representatives to handle escalated customer issues.

Receptionist

Fun Zone
01.2018 - 03.2020
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected room deposits, fees, and payments.

Receptionist

State Social Protection Health Regime
01.2005 - 03.2009
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

High School Diploma -

Julio Zarate #2 High School
Xalapa, Veracruz, Mexico
05.2022

No Degree -

Veracruz University Language Faculty
Xalapa, Veracruz, Mexico
05.2009

Conalep Professional -

Conalep Professional
Xalapa, Veracruz, Mexico
05.2005

Skills

  • Payroll Customer Service
  • Excellent customer service
  • Customer service standards
  • Customer service orientation

Singing

I love to sing since I was a little a girl, I have always wanted to use my voice to bring joy to the face to the people. It a pass time to show my emotions of how I feel. 

Languages

English
Advanced (C1)
Italian
Elementary (A2)

Timeline

Costumer Service

CALL CENTER SERVICE INTERNATIONAL
01.2023 - 06.2024

Receptionist

Fun Zone
01.2018 - 03.2020

Receptionist

State Social Protection Health Regime
01.2005 - 03.2009

High School Diploma -

Julio Zarate #2 High School

No Degree -

Veracruz University Language Faculty

Conalep Professional -

Conalep Professional
Jarumy Lizbeth Linares Zavaleta