Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Jason Arguedas Delgado

Summary

Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.

Overview

8
8
years of professional experience

Work History

Sr. Product Management Information Analyst

3M
01.2021 - Current
  • I'm currently in charge of managing the 3M.com websites for the Americas region, by the hand of our marketers I load data for the sites to have the most accurate information for over 75,000 different products, so our clients can research what product better fits their needs.

Selling Partner Support Sr.

Amazon
01.2020 - 01.2021
  • My main role is to provide support to Amazon 3rd party sellers on guidance with their products, listings, enrollments, troubleshooting, and account health over email and phone calls.

Remote Account Delivery Analyst

HP INC
01.2018 - 01.2020
  • Analyzing Data to ensure large reports were properly created for stakeholders to view and determine what key actions were needed to properly ensure databases were up to date, by looking at accounts on contract and reviewing them, information missing was added to ensure all units and locations were serviceable, this was achieved by working side by side with account managers and different teams across the organization.

MPS Dispatcher

HP INC
01.2017 - 01.2018
  • By the hand of an established process flow, the main role was to ensure printer technicians with the right set of skills were dispatched to the location where the unit was having the issue, this was to ensure the service level agreement already determined by a contract was completed, after the tech arrived and diagnosed the unit a follow up was required to have a database updated with the request notes up to date for other teams to make key decisions around the correct repair of the unit.

Data Specialist

HP INC
01.2016 - 01.2017
  • Managing emails and phone call requests from internal and external clients, updating certain areas in our main database, to ensure the information was either removed, added, deleted, or changed accordingly to the client’s need to deliver the desired customer service as per contract

Education

Systems Engineering

Universidad Fidélitas
01.2020

English

Intensa Language Institute
03.2016

GED -

Colegio Rincón Grande De Pavas
12.2014

Skills

  • Power BI
  • SAP Reporting and Project Management
  • Efficient Time Management
  • Project Management Certifications
  • Kanban
  • Scrum
  • Project User Certifications
  • White Belt Six Sigma Certified
  • Excel Advanced Skills (Formulas, Pivot Tables, Macros, VBA)
  • Design Thinking: Data Intelligence & Growth Mindset
  • Microsoft Office (PowerPoint, Outlook, Visio)

Accomplishments

  • Used Microsoft Excel to develop several Macros that increased productivity and created annual Savings of $50,000
  • Completed Cleanups of Data in different platforms to ensure the contracts with our stakeholders ensuring a service matching the contract signed, 80% of the clients had their data matching by contract on system


Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)

Timeline

Sr. Product Management Information Analyst

3M
01.2021 - Current

Selling Partner Support Sr.

Amazon
01.2020 - 01.2021

Remote Account Delivery Analyst

HP INC
01.2018 - 01.2020

MPS Dispatcher

HP INC
01.2017 - 01.2018

Data Specialist

HP INC
01.2016 - 01.2017

Systems Engineering

Universidad Fidélitas

English

Intensa Language Institute

GED -

Colegio Rincón Grande De Pavas

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Jason Arguedas Delgado