JATZIRI JANETH JIMÉNEZ BASULTO
Bilingual Representative
Summary
Knowledgeable bilingual representative with 2 years solid background in data entry, collections and customer interaction . Demonstrated ability to streamline intake procedures and enhance client satisfaction.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Collections Representative
Alorica
01.2023 - 02.2024
- Collected payments and applied to customer balances for Prepaid Funeral Services and Electricity closed accounts.
- Improved active listening skills.
- Find big resolutions to prevent 3rd Party Collections
- Develop empathy to deal with older people
Customer Service Representative
Tricolor Auto Group
02.2024 - 11.2024
- Collection of Vehicles payments and Insurance Coverage , as well as setting automated payments.
- Managed high-stress situations and back to back effectively.
- Managed accounts in past due , in addition to successfully explaining to the customer the benefits of making advance payments.
Intake Representative
Internet Brands
02.2025 - Current
- Handled sensitive cases of customers applying for SSA Disability Benefits.
- Maintained strict confidentiality of information, adhering to HIPAA regulations.
- Enhanced customer satisfaction by accurately entering data.
- Guide the customer through electronic signature processes in an effective way, even for those unfamiliar with electronic devices.
Education
Secundaria -
Adolfo Lopez Mateos
01.2015 - 01.2018
Preparatoria - undefined
B.G.C.
01.2018 - 01.2021
Licenciatura - Lenguas Extranjeras
UNITEC Guadalajara
01.2021 - 01.2022
Skills
- Multitask
- HIPAA compliance
- Data entry
- Payment process
- Inventory management
- Basic Microsoft Office
- Active listening
- Time management
- Create, send, receive, and track both physical and electronic documents
Personal Information
- Date of Birth: 12/20/2003
- Nationality: Mexican
- Marital Status: Single
Certification
HIPAA HITECH
Timeline
Intake Representative
Internet Brands
02.2025 - Current
HIPAA HITECH
02-2025
Customer Service Representative
Tricolor Auto Group
02.2024 - 11.2024
Collections Representative
Alorica
01.2023 - 02.2024
Licenciatura - Lenguas Extranjeras
UNITEC Guadalajara
01.2021 - 01.2022
Preparatoria - undefined
B.G.C.
01.2018 - 01.2021
Secundaria -
Adolfo Lopez Mateos
01.2015 - 01.2018
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