Summary
Overview
Work History
Education
Skills
Timeline
Manager

JAVIER ALVAREZ

Chula Vista

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience

Work History

Manager

Sammys Wood Fire Pizza
01.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Server

Panini Kabob and Grill
09.2020 - 03.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Waiter / Bar Tender

FAMIGLIA BISTRO
06.2015 - 07.2017
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
  • Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
  • Successfully upsold premium beverage options, increasing overall sales revenues.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Security Guard

OG PACKAGING AND COLD STORAGE COMPANY
03.2016 - 06.2017
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

Host, Waiter & Bus

MIKIS SUSHI
07.2010 - 10.2015
  • Inspect dining areas for neatness and cleanliness; if areas is unsanitary I will clean the area and/or ask for assistance to ensure dining areas are well
  • Greet guests, escort them to tables, and provide menus
  • Maintain the hostess station neat & organized
  • Engaged waiting guests in small talk to ensure they felt welcome
  • Thank guests upon departure
  • Juggle multiple tasks while providing terrific customer service even under stressful situations
  • Handle customer complaints with good listening skills and working closely with management
  • Maintain tact and diplomacy and friendliness in this fast-paced environment
  • Assist servers with counting tallies at shift end
  • Answer phones and greeted guests
  • Reports any problems or issues to restaurant manager
  • Attends staff meetings
  • Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages
  • Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively.

Medical Device Assembler (Temp. Position)

AEROTEK
01.2014 - 11.2014
  • Followed detailed assembly instructions, processes and procedures
  • Set up and operated manufacturing equipment
  • Using measuring equipment
  • Collected and entered data into a computer
  • Following standard operating procedures (SOPs)
  • Worked independently and within a team as needed
  • Maintaining excellent attendance
  • Reported problems with quality, processes, equipment and materials to Production Supervisor
  • Worked in a controlled/clean-room manufacturing environment while wearing required garments
  • Used a variety of small hand tools and test equipment to make repairs and facilitate disassembly & reassembly
  • Developed and maintaining strong interpersonal relationships.

Education

Business Administration -

HEALD BUSINESS COLLEGE

Criminal Justice Administration -

HEALD BUSINESS COLLEGE

Skills

  • Outstanding ability delivering professional customer service
  • Skilled handling of customer complaints
  • Outgoing and friendly personality and demeanor
  • Perform dining room preparatory work
  • Skilled Reservations scheduling
  • Assist setting up of planned events
  • Great interpersonal and communication skills
  • Maintained professional appearance at all times
  • Demonstrate ability to anticipate & address guest needs
  • Knowledge to maintain inventory of menus
  • Mutlitask Oriented
  • Quick Learner
  • Excellent Presentation Skills
  • Self-Motivated
  • Adapt to Changing Environment
  • Safety Procedures
  • Microsoft Office
  • Effective Problem Solving Skills
  • Sanitation Protocols
  • Performed MPI’s
  • Ability to take initiative
  • Bilingual - Spanish
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Development
  • Schedule Preparation

Timeline

Manager

Sammys Wood Fire Pizza
01.2022 - Current

Server

Panini Kabob and Grill
09.2020 - 03.2022

Security Guard

OG PACKAGING AND COLD STORAGE COMPANY
03.2016 - 06.2017

Waiter / Bar Tender

FAMIGLIA BISTRO
06.2015 - 07.2017

Medical Device Assembler (Temp. Position)

AEROTEK
01.2014 - 11.2014

Host, Waiter & Bus

MIKIS SUSHI
07.2010 - 10.2015

Business Administration -

HEALD BUSINESS COLLEGE

Criminal Justice Administration -

HEALD BUSINESS COLLEGE

Similar Profiles

CREATE PROFILE
JAVIER ALVAREZ