Javier González Rojo
Biotechnology Engineer
Mazatlán, Sinaloa
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Service Desk Technician
CompuCom
Mazatlán
05.2022 - 01.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided on-call support for critical issues related to Software.
- Walked individuals through basic troubleshooting tasks.
- Assisted with updating technical support best practices for use by team.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided basic end-user troubleshooting and desktop support.
Candy Seller
Cinemex
Mazatlán, Sinaloa
12.2020 - 12.2021
- Tracked stock levels and worked with logistics teams to maintain optimal levels.
- Partnered with inside sales representatives to maintain current product and service literature.
- Demonstrated products to customers and emphasized key features to close sales.
- Entered new customer and sales information into computer system.
- Prepared quotes with prices, credit terms and estimated delivery schedules.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor Of Engineering - Biotechnology
Polytechnic University of Sinaloa
Carretera Municipal Mazatlán Higueras Km 3, 82199 09.2018 - Current
Skills
Remote System Analysis
Support Ticket System Management
Network Infrastructure Monitoring
Technical Support Triage
IT Service Management (ITSM) Oversight
Technical Documentation
Technical issues analysis
TCP/IP
Data recovery
Customer service expert
Desktop support
Software diagnosis
Application support
Technical documents comprehension
Problem-Solving
Staff education and training
Cultural Awareness
Analytical and Critical Thinking
Decision-Making
Timeline
Service Desk Technician
CompuCom
05.2022 - 01.2023
Candy Seller
Cinemex
12.2020 - 12.2021
Bachelor Of Engineering - Biotechnology
Polytechnic University of Sinaloa
09.2018 - Current