JAVIER MIROZ
Industrial Automation Sales And Service Specialist
Monterrey
Overview
15
15
years of professional experience
Work History
International Business Professor
Tecnológico de Monterrey
Monterrey, Nuevo Leon
08.2022 - Current
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Provided students with constructive, encouraging and corrective feedback.
- Created dynamic learning environment that valued instructor and student interaction.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
Customer Experience Manager
EQUITEK
Santa Catarina, Nuevo Leon
01.2019 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Regional Sales Director
Electro Controles del Noroeste
San Pedro Garza Garcia, Nuevo Leon
07.2020 - 06.2023
- Created robust sales plans and set territory quotas.
- Coordinated full sales operations within assigned region.
- Forecasted annual, quarterly and monthly sales goals.
- Prepared and reviewed annual budgets.
- Managed sales team of 30 employees.
- Built and managed sales funnel using metrics to forecast achievements and measure goals.
- Monitored and coordinated workflows to optimize resources.
Service Director
Electro Controles del Noroeste
San Pedro Garza Garcia, Nuevo Leon
08.2019 - 07.2020
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Monitored and coordinated workflows to optimize resources.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
Marketing and Sales Leader
Endress+Hauser
Panama City
01.2019 - 07.2019
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Regional Service and Marketing Manager
Endress+Hauser
Panama City
03.2018 - 12.2018
- Developed and maintained courteous and effective working relationships.
- Developed an Authorized Service Provider Network within the Latam Region.
- Management of Service Leaders.
- Performed market segmentations, targeting and positioning for each product line.
- Used data analytics to track lead generation campaigns and improve quality.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Regional Service Manager
Endress+Hauser
Panama City
04.2012 - 02.2018
- Implemented and enforced regional service quality assurance processes.
- Coordinated regional service technician training and development.
- Analyzed regional service trends and performance metrics to inform strategic decisions.
- Collaborated with regional sales teams to identify and meet customer needs.
- Developed and enforced regional service policies and procedures.
- Directed and managed team of 5 service technicians in regional capacity plus an Authorized Service Provider network.
Service Coordinator
Endress+Hauser
Panama City
10.2010 - 03.2012
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Assessed customer needs and developed solutions to meet needs.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Coordinated and monitored service activities to confirm work met all requirements.
Field Service Engineer
Endress+Hauser
Tampico, Tamaulipas
06.2009 - 10.2010
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed maintenance data records and tracked operating information for onsite reference.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Performed onsite installation, modification and maintenance of systems and equipment.
Educational Services Engineer
Emerson Automation Solutions
Mexico City
08.2008 - 06.2009
- Prepared action plans for problematic processes and assets.
- Maintenance of demo equipment used in customer trainings
- Development of customer technical manuals.
Education
Master of Science - Strategic Marketing And Sales Management
07.2015 - 08.2018
Certification - Certified Service Manager
05.2015 - 08.2016
Certification - Organizational Leadership
09.2013 - 11.2013
Bachelor - Control And Automation Engineering
08.2004 - 12.2008
Technician - Industrial Maintenance Technician
08.2001 - 08.2004
Skills
English
Timeline
International Business Professor - Tecnológico de Monterrey
08.2022 - Current
Regional Sales Director - Electro Controles del Noroeste
07.2020 - 06.2023
Service Director - Electro Controles del Noroeste
08.2019 - 07.2020
Marketing and Sales Leader - Endress+Hauser
01.2019 - 07.2019
Customer Experience Manager - EQUITEK
01.2019 - Current
Regional Service and Marketing Manager - Endress+Hauser
03.2018 - 12.2018
Swiss Business School - Master of Science, Strategic Marketing And Sales Management
07.2015 - 08.2018
ISS Business School - Certification, Certified Service Manager
05.2015 - 08.2016
Endress+Hauser - Certification, Organizational Leadership
09.2013 - 11.2013
Regional Service Manager - Endress+Hauser
04.2012 - 02.2018
Service Coordinator - Endress+Hauser
10.2010 - 03.2012
Field Service Engineer - Endress+Hauser
06.2009 - 10.2010
Educational Services Engineer - Emerson Automation Solutions
08.2008 - 06.2009
Instituto Politecnico Nacional - Bachelor, Control And Automation Engineering
08.2004 - 12.2008
Instituto Politenico Nacional - Technician, Industrial Maintenance Technician
08.2001 - 08.2004
Similar Profiles
Jorge A. Gonzalez-MendivilJorge A. Gonzalez-Mendivil
Professor at Tecnológico De Monterrey, PueblaProfessor at Tecnológico De Monterrey, Puebla
Susana Carolina Hernández GallegosSusana Carolina Hernández Gallegos
Carrer Center and Educational Partners Leader at Tecnológico de MonterreyCarrer Center and Educational Partners Leader at Tecnológico de Monterrey
Gael GallegosGael Gallegos
Solfium Service Export Development at Tecnológico De MonterreySolfium Service Export Development at Tecnológico De Monterrey
Alessa Medina OchoaAlessa Medina Ochoa
On Campus Intern at Tecnológico De MonterreyOn Campus Intern at Tecnológico De Monterrey
OTTONIEL GUGLIETTAOTTONIEL GUGLIETTA
IT Country Manager at GM Financial MexicoIT Country Manager at GM Financial Mexico