Sports
Javier Zaragoza
E-commerce Specialist
Mexico City,CMX
Summary
Hardworking and driven to work quickly and effectively on projects in all types of environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Good at treating people and offering solutions to their needs.
Dedicated e-commerce professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
E-Commerce Specialist
Clean Brands
Mexico City, Mexico City
02.2015 - Current
- Maintained working knowledge of company products, services and promotions.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Responded to customer issues and resolved complaints.
- Inventory management.
- Resolved problems, improved operations and provided exceptional service.
- Sales reports analysis.
- Presentation of results and performance.
Fast Food Worker
Chipotle Mexican Grill.
Tucson, Arizona
02.2010 - 03.2011
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Reduced customer wait times by quickly operating customer window and sales register.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Moved and stocked food products weighing up to [Number] pounds.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
High School Diploma -
Tecnologico De Monterrey
Ciudad Obregon Sonora 01.2006 - 01.2009
BBA - International Business
Universidad La Salle
Ciudad Obregon, Sonora, Mexico Jul.2011 - Feb.2015
Skills
Package tracking
Discount negotiation
Client Relationship Development
Cost-benefit analysis
Shipping management
Inventory coordination
Critical Thinking
Multitasking Abilities
Interpersonal Communication
Excellent Communication
Problem-Solving
Teambuilding
Interests
Comedy
Health
sports
Love to watch and play almost every sport there is.
Timeline
E-Commerce Specialist
Clean Brands
02.2015 - Current
BBA - International Business
Universidad La Salle
Jul.2011 - Feb.2015
Fast Food Worker
Chipotle Mexican Grill.
02.2010 - 03.2011
High School Diploma -
Tecnologico De Monterrey
01.2006 - 01.2009