Javier Aaron Vela Rincon
NL
Summary
Dynamic Senior Sales Executive with a proven track record at Royal Resorts, blending exceptional interpersonal skills and technical proficiency in ERP systems. Achieved significant sales volumes and customer satisfaction, leveraging active listening and negotiation prowess. Excelled in fast-paced environments, demonstrating leadership and adaptability to surpass performance metrics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Xcaret
02.2024 - 11.2024
- Conducted daily sales briefings and motivational sessions.
- Managed sales tours for randomly assigned prospects, ensuring a non-aggressive sales approach.
- Utilized storytelling to engage prospects during breakfast meetings to build rapport.
- Presented membership benefits and negotiated sales terms based on client feedback and commitments.
Senior Sales Executive
Royal Resorts
02.2016 - 07.2024
- Handled approximately 20 interactions per day inbound and outbound calls for sales and inquiries.
- Provided detailed information on resort features, coordinating services like transportation and flights.
- Negotiated deals, offering tailored solutions like discounts or vouchers to secure sales.
- Participated in executive discussions to share insights and strategies for improving sales processes.
Customer Service Representative
Kohls Call Center
06.2014 - 07.2015
- Processed phone orders, including payment through various methods and Kohl's Cash.
- Managed customer inquiries and complaints regarding orders, inventory, and delivery issues.
- Activated gift cards and facilitated item reservations for store pickup.
- Escalated unresolved issues and authorized refunds or reorders when necessary.
Education
Bachelor of International Business -
Universidad Anahuac
Cancun07-2020
Skills
- Interpersonal Skills:
Active Listening
Empathy
Emotional Intelligence
Communication
Negotiation
Leadership
Teamwork
Adaptability
Patience
Problem-Solving - Technical Skills:
Proficient with ERP systems including Oracle, Salesforce, Genesis, Opera
Experienced in using Microsoft 365, Gmail Suites, PayPal, Amadeus iHotelier
Knowledgeable in communication tools like Tawk Chat, WhatsApp, Messenger, Soft Phone PureCloud
Familiar with retail inventory systems and internal QA systems
- Performance Metrics:
Achieved high sales volumes and customer satisfaction scores
Met or exceeded average handle time and other quality assurance evaluations - Other Skills:
Responsibility
Sales Proficiency
Accomplishments
- Successfully managed high-cost product sales by securing small commitments throughout the tour, leading to more effective sales closures.
- Achieved a remarkable 27% sales close ratio, significantly above industry standards.
- Set personal revenue records with monthly earnings of $200,000 and annual earnings of $1,400,000 from sales.
- Earned a seat at the executive table due to outstanding sales performance and strategic insights.
- Consistently met or exceeded performance metrics such as sales volume and average handle time.
- Demonstrated high problem-solving capabilities by effectively managing customer complaints regarding order fulfillment, leading to increased customer satisfaction.
- Recognized for quality and leadership potential, promoted to assist in enhancing call center performance through peer review and feedback.
- Contributed to team development by sharing successful practices and coaching, which positively impacted team sales figures.
Xcaret Sales
Royal Resorts Company
Kohl's Call Center
Kohl's QA Assistant (Short Promotion)
Certification
- Certification in Forbes Five-Star and AAAFive Diamond Standards (2024)
- Dale Carnegie Sales Training (2023)
- Disney-Inspired Telemarketing Course(2018)
Additional Information
VALID PASSPORT
VALID USA VISA b1/b2
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Portuguese
Beginner (A1)
Timeline
Sales Associate
Xcaret
02.2024 - 11.2024
Senior Sales Executive
Royal Resorts
02.2016 - 07.2024
Customer Service Representative
Kohls Call Center
06.2014 - 07.2015
Bachelor of International Business -
Universidad Anahuac
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