MS Office Suites
Javier Axl Härtel Reyes
Digital Sales Advisor EMEA
Monterrey
Summary
Skilled Digital Sales Representative with 3 years of expertise in lead generation, new business development and account development. Successful in connecting with prospective customers by phone, email, in person and through online platforms. Background growing advertising agency key accounts and penetrating new markets.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Digital Sales Executive
The Instant Group
02.2022 - Current
- Proactively track all assigned serviced office projects resulting from digital, phone, and BD requests.
- Responsible for achieving the individual and collective KPIs.
- Handling different office projects within the DACH region and Italy, working in the local languages (German/Italian) and in English.
- Actively participated in industry events, networking functions, conferences, staying current on trends impacting digital sales landscape.
- Implemented insightful reporting dashboards that tracked crucial performance metrics to drive continuous improvement in sales efforts.
- Collaborated closely with cross-functional teams to ensure successful campaign execution, resulting in higher client satisfaction levels.
- Nurtured key accounts for long-term partnerships, securing contract renewals and facilitating ongoing business growth.
Senior Guest Experience Agent
Numa Group GmbH
12.2020 - 01.2022
- Processed financial transactions accurately, maintaining strict attention to detail in handling billing matters.
- Managed reservations system effectively, reducing booking errors and maximizing revenue opportunities.
- Working cross-functional with operations, revenue, and sales departments to ensure higher profits for the company.
- Process and manage reservations for corporate key accounts and loyalty guests.
- Ensured seamless communication between departments for optimal coordination of guest needs and requests.
- Increased guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted in training new team members.
Reservation Officer
Deutsche Hospitality - Intercity Hotels
12.2019 - 11.2020
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Prepared daily reports on reservations activity for management review and analysis.
- Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
- Contributed to team efforts by cross-selling additional services when appropriate during the reservation process.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
- Collaborated with team members to achieve department goals and maintain high levels of customer service.
Reservations Coordinator
Eurostars Berlin Grupo Hotusa GmbH
05.2018 - 09.2019
- Enhanced cross-departmental collaboration by participating in regular meetings with front desk staff, housekeeping personnel, and catering teams.
- Maintained accurate guest records through diligent data entry and consistent database management practices.
- Safeguarded guest privacy by adhering to strict data protection policies while handling personal information in reservation systems.
- Streamlined reservations processes by implementing efficient booking procedures and optimizing software usage.
- Increased overall efficiency by training new team members on best practices in reservations management.
Internship in Procurement Support
Unicredit Business Integrated Solutions Austria
09.2017 - 12.2017
Education
Bachelor of Arts - Sociology And Economical Sciences
Friedrich-Schiller-University Jena
Jena, Germany 05.2001 -
Skills
Online sales techniques
Sales funnel management
Teamwork and Collaboration
Client Retention Strategies
Sales strategy development
Upselling and Cross Selling
Conversion Rate Optimization
Digital Sales Forecasting
Brand Awareness
Sales Presentations
Accomplishments
- Supervised team of 4 staff members.
- Achieved 100K revenue in a month by completing a large number of deals with accuracy and efficiency.
- Collaborated with team of 5 in the development of detailed reports for key accounts within the company.
Software
SAP Logon
Opera
Salesforce
Timeline
Digital Sales Executive
The Instant Group
02.2022 - Current
Senior Guest Experience Agent
Numa Group GmbH
12.2020 - 01.2022
Reservation Officer
Deutsche Hospitality - Intercity Hotels
12.2019 - 11.2020
Reservations Coordinator
Eurostars Berlin Grupo Hotusa GmbH
05.2018 - 09.2019
Internship in Procurement Support
Unicredit Business Integrated Solutions Austria
09.2017 - 12.2017
Bachelor of Arts - Sociology And Economical Sciences
Friedrich-Schiller-University Jena
05.2001 -
Similar Profiles
Kervens Tinor Kervens Tinor null
Customer Support Specialist at The Instant GroupCustomer Support Specialist at The Instant Group
Raphael NeumannRaphael Neumann
Senior DevOps Engineer at The Instant Group (Mindera)Senior DevOps Engineer at The Instant Group (Mindera)
Jaimeson LopezJaimeson Lopez
Director of Customer Support at Instant Interlock/Alcolock GroupDirector of Customer Support at Instant Interlock/Alcolock Group