Javier De Jesus Hermosillo Peña
Resumen profesional
Results-driven Mechatronic Engineer and System Support Specialist with extensive experience in advanced technical troubleshooting, system monitoring, and international customer success. Specialized in the renewable energy sector, managing and optimizing solar PV systems for top-tier global brands. Adept at translating complex technical data into actionable solutions and coordinating cross-functional teams to ensure maximum operational efficiency. Fully bilingual (English C1) and optimized for high-performing remote technical roles.
Datos destacados
8
8
years of post-secondary education
5
5
years of professional experience
Experiencia
System Support Specialist
Our World Energy
2025.02 - 2026.06
- Perform continuous remote monitoring and advanced diagnostics of solar PV systems to ensure optimal performance and uptime.
- Provide specialized technical support for premium solar hardware, inverters, and gateways, including Tesla, Enphase, Qcells, and SolarEdge.
- Execute complex system troubleshooting across hardware, firmware, and network communication protocols.
- Lead technical cross-functional coordination with engineering and field installation teams to resolve critical infrastructure accounts.
- Manage end-to-end project follow-ups, translating intricate technical metrics into clear, comprehensive feedback for clients.
- US-Based / Remote
Customer Sales Representative
ResultsCx
Hermosillo, SON
2023.01 - 2025.02
- Managed high-volume customer accounts, ensuring strict compliance with corporate SLAs, key performance indicators, and tight deadlines.
- Delivered remote technical diagnostics and dynamic client support, consistently achieving top-tier service quality ratings.
- Hermosillo, SON
Welder and Fabrication Technician
Negrete's Welding
2021.08 - 2022.07
- Interpreted complex blueprints and technical schematics to ensure precise structural and mechanical assembly.
- Managed material inventory, evaluated quality control benchmarks, and generated operational production reports.
Formación
B.S. - Mechatronic Engineering: Automation
Instituto Tecnológico de Sonora (ITSON)
2016.01 - 2022.01
Technician - Welding and Technologies
Mesa High School
MesaProgramming Technician -
CBTis #37
Ciudad Obregón 2014.01 - 2016.01
Enfatiza tus habilidades clave
- Remote Troubleshooting
- Photovoltaic Systems
- Gridtied Inverters
- System Diagnostics
- C
- SolidWorks
- AutoCAD
- Office 365 Suite
- Cross-functional Coordination
- Client Relationship Management
- SLA Adherence
- Agile Problem Solving
Languages
Spanish
Experto
English
Avanzado
Areas of Expertise
Remote Troubleshooting, Photovoltaic Systems, Gridtied Inverters (Tesla, Enphase, SolarEdge), System Diagnostics, C++, SolidWorks, AutoCAD, Office 365 Suite, Cross-functional Coordination, Client Relationship Management (CRM), SLA Adherence, Agile Problem Solving
Cronología
System Support Specialist
Our World Energy
2025.02 - 2026.06
Customer Sales Representative
ResultsCx
2023.01 - 2025.02
Welder and Fabrication Technician
Negrete's Welding
2021.08 - 2022.07
B.S. - Mechatronic Engineering: Automation
Instituto Tecnológico de Sonora (ITSON)
2016.01 - 2022.01
Programming Technician -
CBTis #37
2014.01 - 2016.01
Technician - Welding and Technologies
Mesa High School