Javier Vazquez Guerrero
Guadalupe, Nuevo León,NLE
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
15
15
years of professional experience
Work History
Logistics Coordinator
Unilink
Monterrey, Nuevo León, Mexico
01.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Diagnostic Engineer
AsTech
Monterrey, Nuevo León, Mexico
03.2021 - 01.2024
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Diagnosing electrical problems in machinery or equipment and determining appropriate course of action to fix problem.
- Ability to learn existing service tool ecosystems supporting diagnostic service tools IDS and/or FDRS (for example, operating system, vehicle protocol / communication drivers, databases, libraries).
Customer Care Representative
Teletrac Navman
Monterrey, Nuevo León, Mexico
02.2019 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Tracking of truck locations by GPS system.
- Monitoring truck driver performance (50-plus vehicles).
- Ensuring strict compliance with company regulations by drivers.
Customer Service Representative
Sitel
Monterrey, Nuevo León, Mexico
06.2016 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed payments and applied to customer balances.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Operations Manager
USADebusk
Deer Park, Texas
01.2010 - 11.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
Education
Bachelor of Science - Industrial Engineering
Universidad Del Valle De Mexico
Monterrey, Nuevo León, Mexico02.2022
Skills
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Shipment Tracking
- Freight Negotiation
- Driver Scheduling
- Supply Chain Operations
Languages
English
Bilingual or Proficient (C2)
Timeline
Logistics Coordinator
Unilink
01.2024 - Current
Diagnostic Engineer
AsTech
03.2021 - 01.2024
Customer Care Representative
Teletrac Navman
02.2019 - 03.2021
Customer Service Representative
Sitel
06.2016 - 01.2019
Operations Manager
USADebusk
01.2010 - 11.2015
Bachelor of Science - Industrial Engineering
Universidad Del Valle De Mexico