Summary
Overview
Work History
Education
Skills
Timeline
Software
Certification
Languages
Work Availability
Accomplishments
Work Preference
Generic

JAVIER IZQUIERDO MERE

Senior Sales Manager
CDMX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience
4
4
Certificates
3
3
Languages
2
2

MBA/MASTER Education Programs

Work History

CUSTOMER SERVICE SPECIALIST - USEN - VCSMEX

SERVICIOS COMERCIALES AMAZON MEXICO
09.2021 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

VCS TEAM MANAGER (A)

SERVICIOS COMERCIALES AMAZON MEXICO
09.2022 - 03.2023
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.

Director for Latin America Expansion

Model United Nations Development Organization
04.2013 - 01.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Director General MX Office

MUNDOMUN S. De R.L. De C.V.
01.2016 - 01.2025
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.

Assistant Sales Manager

TRALICOM CUSTOMS AGENCY
05.2021 - 10.2021
  • Developed strong client relationships for repeat business and increased referrals.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.

Key Account Manager

TRALICOM CUSTOMS AGENCY
08.2019 - 05.2021
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problemsolving.

Office Manager & Translator for Head Chancery

Embassy of the Islamic Republic of Pakistan in Mexico
09.2016 - 04.2019
  • Handled sensitive information with discretion, maintaining confidentiality of Embassy documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional consular assistance via phone calls and email correspondence.
  • Conducted regular inventory assessments of the department of office supplies, overseeing necessary items proactively to prevent stock shortages.

Professor of International Diplomacy and MUN Class

ETON SCHOOL
05.2015 - 05.2016
  • Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development.
  • Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
  • Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
  • Provided students with constructive, encouraging and corrective feedback.

Education

Master of Science - Marketing

G3 Graduate School,
Online
08.2025 - Current

MBA - Marketing

IICDE
Online
08.2025 - Current

Bachelor of Arts - International Relations

TECNOLOGICO DE MONTERREY, CAMPUS SANTA FE
Mexico City, Mexico
08.2009 - 05.2016

Skills

Customer Service

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Timeline

Rioja Enthusiast Rioja Enthusiast Rioja Wine Academy

08-2025

Master of Science - Marketing

G3 Graduate School,
08.2025 - Current

MBA - Marketing

IICDE
08.2025 - Current

VCS TEAM MANAGER (A)

SERVICIOS COMERCIALES AMAZON MEXICO
09.2022 - 03.2023

CUSTOMER SERVICE SPECIALIST - USEN - VCSMEX

SERVICIOS COMERCIALES AMAZON MEXICO
09.2021 - Current

Assistant Sales Manager

TRALICOM CUSTOMS AGENCY
05.2021 - 10.2021

Wine Tasting: Sensory Techniques for Wine Analysis

09-2020

Key Account Manager

TRALICOM CUSTOMS AGENCY
08.2019 - 05.2021

Office Manager & Translator for Head Chancery

Embassy of the Islamic Republic of Pakistan in Mexico
09.2016 - 04.2019

Director General MX Office

MUNDOMUN S. De R.L. De C.V.
01.2016 - 01.2025

Professor of International Diplomacy and MUN Class

ETON SCHOOL
05.2015 - 05.2016

ACE - Adobe Certified Expert

11-2013

MCAS - Microsoft Certified Application Specialist

05-2013

Director for Latin America Expansion

Model United Nations Development Organization
04.2013 - 01.2024

Bachelor of Arts - International Relations

TECNOLOGICO DE MONTERREY, CAMPUS SANTA FE
08.2009 - 05.2016

Software

MS Office

Adobe CSS

Java Script

XML Database

Video Production

Graphic Design

Certification

MCAS - Microsoft Certified Application Specialist

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Beginner (A1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany Culture

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JAVIER IZQUIERDO MERESenior Sales Manager