Jaysi Jackson
Wichita — Willing To Relocate
Summary
Customer service professional with experience in cruise operations, fine dining, hotels, and sales. Comfortable working in busy, fast-paced environments and handling a wide range of guest needs. Experienced in guest relations, staff training, front desk operations, office tasks, and working with different teams to resolve problems.
Overview
1
1
Language
1
1
Certification
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Guest Service Coordinator
American Cruise Lines
Guliford
2026.07 - Current
- Delivered positive experiences and maintained a professional impression for guests.
- Collaborated with onboard departments to consistently enhance guest experiences.
- Trained new staff on customer service protocols to ensure adherence to company standards.
- Maintained accurate filing system to support efficient office operations.
- Processed incoming invoices according to established procedures while monitoring budget spending.
Fine Dining Server
George’s French Bistro
Wichita
2026.01 - 2026.07
- Guided guests in menu selections and wine pairings, elevating overall dining experience.
- Maintained high standards of etiquette, hospitality, and customer service to ensure guest satisfaction.
- Trained new servers on restaurant policies and customer service standards, fostering a knowledgeable team.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
Dining Steward / Bartender
American Cruise Lines
Guilford
2025.04 - 2025.11
- Provided attentive service to guests in a fine dining environment, enhancing their dining experience.
- Bartended and prepared beverages.
- Adapted to diverse responsibilities in a fast-paced setting, ensuring smooth operations during peak hours.
- Ensured cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
- Provided high-quality customer service to passengers.
Front Desk Agent/Room Attendant
Hampton Inn
Mulvane
2023.07 - 2025.01
- Checked guests in/out, managed reservations to ensure smooth arrival and departure processes.
- Delivered friendly, efficient customer service, enhancing guest satisfaction and experience.
- Assisted guests with inquiries and requests, providing timely solutions to enhance their stay.
- Conducted thorough cleaning of guest rooms to ensure high standards of hygiene and comfort.
Telesales Representative
Moore Water & Air
Wichita
2022.12 - 2023.06
- Engaged customers through phone calls to promote water and air solutions.
- Negotiated contracts with potential customers while maintaining favorable terms for the organization.
- Collaborated with team members to develop effective sales strategies and scripts.
Education
Derby High School
Derby, KS 2018.08 - 2022.01
Skills
- Guest Relations & Customer Service
- Front Desk Operations
- Staff Training
- Cash Handling
- Invoice Processing
- Office Administration
- Microsoft Excel
- Microsoft Word
- Problem Solving
- Working Under Pressure
Certification
ServeSafe Certified
BLS Certified
CPR Certified
Languages
English
First Language
Timeline
Guest Service Coordinator
American Cruise Lines
2026.07 - Current
Fine Dining Server
George’s French Bistro
2026.01 - 2026.07
Dining Steward / Bartender
American Cruise Lines
2025.04 - 2025.11
Front Desk Agent/Room Attendant
Hampton Inn
2023.07 - 2025.01
Telesales Representative
Moore Water & Air
2022.12 - 2023.06
Derby High School
2018.08 - 2022.01