Summary
Work History
Education
Skills
Languages
Timeline
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JAZMIN SERRANO LOPEZ

UTAH,UT

Summary

Dynamic Home Office Agent with a proven track record at Usana Health Sciences Inc., adept in CRM software and exceptional customer service. Excelled in resolving customer inquiries, enhancing satisfaction through effective communication and problem-solving. Demonstrated professionalism under pressure, ensuring high productivity and service levels.

Work History

Home Office Agent

Usana Health Sciences Inc.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Provo High School "Bulldogs"
Provo, Utah
08.2004

Skills

  • Typing Speed
  • CRM Software
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Calm and Professional Under Pressure
  • Excellent Communication
  • Computer Skills
  • Active Listening

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Home Office Agent

Usana Health Sciences Inc.

High School Diploma -

Provo High School "Bulldogs"
JAZMIN SERRANO LOPEZ