Jazmin Sarai Chiquillo Palacios

Manager Assistant

México City

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

years of post-secondary education

Work History

Logistics and Analytics

TTEC

México

11.2021 - Current

Evaluate and analyze the VXS detractors bh call listening through daily and weekly reports. Categorize the detractors of each interaction, likewise identify the areas of opportunity with any inappropriate attitude.
Provide real-time follow-up to the VXS through a report which is addressed to all supervisors. This report provides the necessary information to locate the calls of their agents in order to take action on the matter and identify the call driver's that are impacting the agents resolution.
Perform audits required by management such as credit, remarks, interactions etc.

Bilingual Customer Service Representative

TTEC

México

11.2021 - 01.2023

Provide a quality service by assisting customers with their needs, doubts and problems with the service in order to elevate and improve customers experience.

Education

Technical Career With Certificate -

National College of Technical Vocational Education, Iztapalapa

08.2017 - 08.2020

I carried out my social service as secretary of the Deputy Director of Coordination in Sentenced in Liberty

Skills

Logistics understanding

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Timeline

Logistics and Analytics - TTEC

11.2021 - Current

Bilingual Customer Service Representative - TTEC