Jazmin Sarai Chiquillo Palacios
Manager Assistant
México City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Logistics and Analytics
TTEC
México
11.2021 - Current
- Evaluate and analyze the VXS detractors bh call listening through daily and weekly reports. Categorize the detractors of each interaction, likewise identify the areas of opportunity with any inappropriate attitude.
- Provide real-time follow-up to the VXS through a report which is addressed to all supervisors. This report provides the necessary information to locate the calls of their agents in order to take action on the matter and identify the call driver's that are impacting the agents resolution.
- Perform audits required by management such as credit, remarks, interactions etc.
Bilingual Customer Service Representative
TTEC
México
11.2021 - 01.2023
Provide a quality service by assisting customers with their needs, doubts and problems with the service in order to elevate and improve customers experience.
Education
Technical Career With Certificate -
08.2017 - 08.2020
I carried out my social service as secretary of the Deputy Director of Coordination in Sentenced in Liberty
Skills
Logistics understanding
Information gathering and analytics
Logistics support and recovery
Analytics and research
Professional telephone demeanor
Timeline
Logistics and Analytics - TTEC
11.2021 - Current
Bilingual Customer Service Representative - TTEC
11.2021 - 01.2023
National College of Technical Vocational Education - Technical Career With Certificate,
08.2017 - 08.2020