Summary
Overview
Work history
Education
Skills
Languages
Timeline
Teacher
Jazmin Estrada Lopez

Jazmin Estrada Lopez

Tijuana,Baja California

Summary

Language student with a keen interest in job growth at every opportunity. I have a great ability to adapt to all kinds of environments and always bring out the best in me. I am characterized by my ability to understand what is required and my empathy toward the people I work with, it helps develop my skills in the personal and professional fields. Looking for a job opportunity to gain more experience that will help me in the future milestones working with a team.


Experienced translator with background in delivering accurate translations and interpretation services from English to Spanish and vice versa, supporting clients across multiple industries. Researches subject-specific phraseology and cultural distinctions to achieve high-quality translations.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Book Translator

El Colegio de la Frontera Norte, A.C.
Tijuana, Baja California
02.2023 - Current
  • Translated book content including articles, instructions, posts and product descriptions.
  • Quality checked uploaded client files, implemented amendments and provided linguistic feedback.
  • Utilised developed expertise to provide accurate translations within medical industry texts.
  • Used excellent interpersonal skills to build trust with clients requiring last minute translation services.
  • Successfully translated over 15 projects, completing ahead of agreed deadlines.
  • Delivered real-time interpretation services for business clients with faultless accuracy.
  • Researched technical, medical and scientific phraseology, verifying accurate translations using Lokalise software.
  • Localised texts, considering cultural identity and country-specific idioms for relevant markets.
  • Researched subject-specific phraseology to determine optimal translation.

Quality Agent

XB Solutions
Tijuana, Baja California
07.2020 - Current
  • Conduct evaluations of interactions in calls, emails, and chats regarding questions about orders placed through the official pages of the brands offered by the company
  • Provide, along with supervisors, negative or positive feedback to agents to help them improve their performance
  • Adjust negative reviews if necessary
  • Create presentations at the end of each month showing the results obtained by the agents
  • Escalate weekly information to the warehouse explaining internal problems.
  • Stayed updated on latest developments and changes to regulations and guidelines.
  • Accurately recorded communications for traceability purposes.
  • Investigated and resolved issues within regulated guidelines.

Assistant manager

CCSI
01.2019 - 01.2020
  • Schedule meetings for the manager
  • Create weekly reports on the activities given by the supervisors
  • Be in contact with the client letting him know the current status of the campaign
  • Modify monthly schedules as well as bonuses.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.

Clerk C

Confie
01.2018 - 01.2019
  • Identify errors in the fees charged to the customers in car insurance
  • Correct the information provided by the agents
  • Report to Clerk B the errors created in the system and present solutions.

Education

Bachelor Degree - Translation

Universidad Autonoma de Baja Caifornia
2020

LANGUAGES -

Certificate of Higher Education - Lenguages

Xochicalco University
Tijuana, Baja California
08.2016 - 08.2020

A-Levels -

Universidad Autonoma de Baja California
Tijuana, Baja California
08.2020 -

Skills

  • Legal translation
  • English fluency
  • Technical translation
  • Corporate communication
  • Linguistic checking
  • Copy editing
  • Transcreation
  • Trados
  • Website translating
  • Cultural expertise
  • Simultaneous interpretations
  • Literary translation
  • Language localisation
  • English literature
  • Accent coaching
  • Grammar-Translation Method

Languages

English
Fluent
Spanish
Native
French
Upper intermediate

Timeline

Book Translator

El Colegio de la Frontera Norte, A.C.
02.2023 - Current

A-Levels -

Universidad Autonoma de Baja California
08.2020 -

Quality Agent

XB Solutions
07.2020 - Current

Assistant manager

CCSI
01.2019 - 01.2020

Clerk C

Confie
01.2018 - 01.2019

Certificate of Higher Education - Lenguages

Xochicalco University
08.2016 - 08.2020

Bachelor Degree - Translation

Universidad Autonoma de Baja Caifornia

LANGUAGES -

Jazmin Estrada Lopez